Greeter/Patient Transporter - Primary Care, Jeff Hwy

Ochsner Clinic Foundation•New Orleans, LA

About The Position

The Greeter/Patient Transporter welcomes patients, family members, and visitors to the facility and assists them according to established instructions, policies, and procedures. The role helps patients enter and exit vehicles safely, directs visitors to the appropriate departments, answers questions, and works with volunteers and medical personnel to keep wheelchairs available at the entrances. The position also includes maintaining assigned entrances, participating in personnel development and required training, adapting communication to patients’ needs and privacy, and performing other related duties. The role requires compliance with applicable laws, regulations, accreditation standards, and the employer’s Compliance & Privacy Program and Standards of Conduct. The work takes place in a healthcare and patient-care environment. Duties routinely involve possible exposure to blood, body fluids, tissue, communicable diseases, hazardous medications, or hazardous waste. Physical demands are classified as very heavy work, including standing for prolonged periods, stooping, bending, reaching, grabbing, and moving objects. Mechanical lifting devices or team lifts should be used.

Requirements

Ability to read and write to communicate with patients and give instructions.
Excellent interpersonal skills.
Good judgment skills.
Telephone skills.
Ability to stand for prolonged periods and stoop, bend, reach, and grab with arms and hands; manual dexterity.
Ability to meet very heavy work demands, including exerting more than 100 pounds of force occasionally, more than 50 pounds frequently, and more than 20 pounds constantly to move objects; mechanical lifting devices or team lifts should be used.
Ability to work in a patient-care environment with potential occupational exposure to blood, body fluids, tissue, communicable diseases, hazardous medications, or hazardous waste.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet patients and visitors courteously and professionally.
Assist patients in and out of vehicles safely.
Direct patients and visitors to appropriate departments and answer their questions accurately.
Coordinate with volunteers and medical personnel to maintain a steady supply of wheelchairs at front doors throughout the day.
Maintain assigned entrances in a clean and orderly manner.
Participate in personnel development activities and required training.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and using an appropriate communication style.
Perform other related duties as required.
Remain knowledgeable about and comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements.
Report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, patient privacy, or other compliance matters.