Monitor Technician Lead- Jeff Hwy

Ochsner Health•New Orleans, LA

1d•Onsite

About The Position

Under general supervision, the Monitor Technician Lead directs operational functions related to staff development and training. The role assists with implementing policies and procedures, contributes to process-improvement initiatives for internal and external customers, and oversees daily department activities. The Lead serves as the department point person when the supervisor is absent, supports resource allocation and time-and-attendance tracking, helps address customer concerns, and assists with inventory management. The position also provides break coverage for monitor technicians and conducts department rounds to help resolve issues in real time. The role requires adapting communication and behavior to the needs of the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and using an appropriate communication style. The employee must remain informed about applicable laws, accreditation standards, and regulatory requirements and support compliance with them. Work takes place in a patient-care setting and includes routine exposure to blood, body fluids, tissue, potential communicable diseases, and possible exposure to hazardous medications or waste.

Requirements

High school diploma or equivalent.
At least 6 months of experience as a Monitor Technician.
Basic Life Support (BLS) certification from the American Heart Association.
EKG/Telemetry National Certification.
Obtain Advanced Cardiovascular Life Support (ACLS) within 3 months of hire.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally.
Working knowledge of medical terminology.
Strong interpersonal skills.

Nice To Haves

Team lead or supervisory experience.

Responsibilities

Oversee daily department activities, serve as the department point person in the supervisor’s absence, and train new employees.
Work with department management and team members to allocate department resources each day.
Monitor and track time and attendance in accordance with department policies.
Resolve customer concerns and participate in initiatives to improve customer service.
Assist with inventory management.
Relieve monitor technicians for breaks.
Conduct department rounds to help address real-time escalations.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other related duties as required.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance in the assigned area.