Access Navigator - Psychiatry Clinic - Full Time - Jeff Hwy

Ochsner Health • New Orleans, LA

19h

About The Position

This full-time role in the Psychiatry Clinic is responsible for managing high-end access navigation, also known as referral management, for key areas while providing exceptional customer service. The Access Navigator supports referral management through electronic work queues and phone capabilities and works collaboratively with resources such as the Regional Referral Center and/or Clinic Concierge.

The role works with patients, providers, and clinical departments to facilitate access, manage referrals, schedule appointments, and maintain organized information systems. The listed duties describe the general nature and level of work and are not exhaustive; other duties may be added or the description amended.

Requirements

• High school diploma or equivalent.
• Two years of experience in appointment scheduling, customer service, or a related field.
• Computer skills and dexterity required for data entry and information retrieval.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Proficiency with Windows-style applications, software packages specific to the role, and keyboarding.
• Strong interpersonal skills.
• Good time-management skills.
• Ability to work collaboratively with various departments.
• Ability to exercise sound judgment when handling difficult or escalated situations.

Nice To Haves

• Bachelor's degree; additional degrees, business training experience, and/or certifications may be combined to meet minimum qualifications.

Responsibilities

• Performs direct outreach to targeted patients and schedules appointments as requested, partnering with internal departments and leaders to manage access.
• Manages and coordinates referrals via online work queues.
• Provides customer service and access navigation support to patients and providers via web tools.
• Develops and maintains organized record-keeping systems to facilitate the flow and retrieval of information.
• Works collaboratively with clinical departments to meet patient needs.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED