Medical Assistant - Pediatric Gastroenterology - Jeff Hwy

Ochsner Health • New Orleans, LA

2d

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with delivering health care services to patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document relevant medical information.

The role supports patients and providers throughout visits, helps prepare patients and rooms, completes appropriate documentation, and delivers effective service in person and over the phone. The position includes accompanying physicians to satellite clinic locations. Work takes place in a patient-care setting and involves routine exposure to blood, body fluids, tissue, specimens, communicable diseases, and potentially hazardous medications or waste. Physical demands include frequently exerting 10–20 pounds of force and occasionally up to 100 pounds; mechanical lifting devices or team lifts should be used.

Requirements

• High school diploma or equivalent.
• Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
• Basic Life Support (BLS) certification from the American Heart Association.
• Clinical knowledge.
• Proficiency using computers, software, and web-based applications.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
• Strong interpersonal and customer service skills.
• Ability to meet the stated physical demands; mechanical lifting devices or team lifts should be utilized.

Nice To Haves

• Completion of a formal medical assistant training program.

Responsibilities

• Support the patient and provider throughout the patient visit.
• Ensure the patient and provider are prepared for the visit.
• Ensure the patient’s questions are answered before departure and prepare the room for the next appointment.
• Provide excellent patient service through effective communication in person and over the phone.
• Complete appropriate documentation, including patient registration when necessary.
• Maintain clinical knowledge, technical skills, training, and credentials through professional development.
• Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
• Perform other related duties as required.
• Accompany physicians to satellite clinic locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED