Medical Assistant - Pediatric Gastroenterology

WakeMed Health & Hospitals • Morrisville, NC

2d

About The Position

The Medical Assistant supports WakeMed’s Pediatric Gastroenterology team by providing compassionate, family-centered care to pediatric patients in a specialty ambulatory setting. Working under the direction and delegation of a provider, this role partners with physicians, nurses, and other healthcare professionals to deliver high-quality clinical care and an exceptional patient experience. The position is suited to someone experienced in caring for children and adolescents, building trusting relationships with patients and families, and working in a complex specialty environment.

The Medical Assistant rooms patients; obtains and documents vital signs, medical histories, medications, and other clinical information in the electronic medical record; and assists providers with examinations, procedures, and treatments within the scope of practice. The role also coordinates referrals, authorizations, follow-up appointments, and patient education; communicates care plans and treatment instructions; prepares exam rooms and maintains supplies; and follows clinical protocols, infection-prevention standards, and organizational policies.

The position involves close collaboration with physicians, advanced practice providers, nurses, and support staff, as well as responding professionally and empathetically to questions from patients and families. Flexibility to travel to other locations to meet patient needs is required. The department is part of WakeMed Health & Hospitals, which has served the community since 1961 and is committed to improving community health and providing outstanding, compassionate care.

Requirements

• High school diploma or equivalent required.
• One year of clinical experience as a Medical Assistant required, or completion of an approved Medical Assistant program (AAMA, AMT, ARMA, or NCCT).
• Flexibility to travel to other locations to meet patient needs.
• Ability to build rapport and communicate effectively with pediatric patients and their families.
• Strong organizational skills and ability to manage competing priorities in a fast-paced clinical environment.
• Attention to detail and commitment to safe, accurate patient care.
• Ability to work collaboratively and provide compassionate support to patients, families, and colleagues.
• Commitment to WakeMed’s values and patient-centered culture.

Nice To Haves

• Experience as a Medical Assistant in specialty care, pediatric, or ambulatory care.
• Experience supporting patients with complex medical needs and coordinating care across multiple providers and services.

Responsibilities

• Room patients and accurately obtain and document vital signs, medical histories, medications, and other clinical information in the electronic medical record.
• Assist providers with examinations, procedures, and treatments within the scope of practice.
• Coordinate patient care activities, including referrals, authorizations, follow-up appointments, and patient education.
• Communicate care plans, treatment instructions, and next steps to patients and families.
• Prepare exam rooms, maintain supplies, and ensure a safe, organized, and welcoming environment.
• Collaborate with physicians, advanced practice providers, nurses, and support staff to promote seamless patient care.
• Respond to patient and family questions with professionalism, empathy, and a service-oriented mindset.
• Follow clinical protocols, infection-prevention standards, and organizational policies to support quality outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED