Medical Assistant - Primary Care

Greater Good Health•Chubbuck, ID

14d•Onsite

About The Position

The Medical Assistant will lead patient care in a recently built primary care clinic in the Idaho Falls area, working closely with a Nurse Practitioner to provide holistic, high-touch, coordinated care for a panel of senior patients. The role supports patient care, clinic flow, clinical safety, quality outcomes, and a positive experience for patients and teammates. The Medical Assistant manages patient-panel support in partnership with the Nurse Practitioner, advocates for patients as they navigate care resources, and helps coordinate pre-visit, in-visit, and post-visit activities. Duties include preparing charts and exam rooms; rooming patients; taking vitals and histories; conducting screenings; reviewing medications; providing patient education; assisting with provider-directed procedures and vaccinations; collecting and preparing laboratory specimens; arranging referrals and follow-up appointments; handling authorization and refill requests; and managing clinical communications and records. The role also maintains exam-room and laboratory equipment and supplies, follows cleaning and safety protocols, monitors required logs and checks, manages vaccines and medication inventory, and supports patient-care quality and clinical outcome measures. The Medical Assistant collaborates with the care team, participates in care-team meetings and outreach, takes on clinic-operations projects, and provides coverage to other MAs/LPNs as needed. The clinic is an outpatient clinic in Chubbuck, Idaho, with stated hours of 7:30 a.m.–4:00 p.m., Monday through Friday, and a 30-minute lunch.

Requirements

High school diploma or GED equivalent.
Successful completion of the initial Medical Assistant onboarding program.
At least 2 years of experience as a Medical Assistant.
At least 1 year of phlebotomy experience.
Ability to prioritize and execute efficiently while keeping the patient first.
Strong communication skills with patients, families, the care team, and leaders, and the ability to build and maintain patient relationships.
Ability to work under pressure in a fast-paced environment and flex into other areas and tasks as needed.
Commitment to quality, patient experience, and patient outcomes over volume, financial gain, or over-utilization.

Nice To Haves

Primary care experience.
Current BLS certification endorsed by the American Heart Association.
At least 6 months of laboratory experience.

Responsibilities

Deliver clinical care and support patient-care activities while working with the Nurse Practitioner to provide high-touch, coordinated care.
Engage and manage patient panels in partnership with the Nurse Practitioner and act as an advocate helping patients navigate health-care resources.
Support efficient clinic flow by rooming patients, helping the provider stay on schedule, and flexing to support rooming as needed.
Complete pre-visit activities, including gathering and verifying health information, preparing charts and exam rooms, and escorting patients to rooms.
Conduct visit activities, including taking vitals, performing appropriate screenings, recording histories, reviewing medications, and preparing patients for procedures or tests.
Provide education on preventive measures, lifestyle management, and disease management.
Under provider direction, administer vaccinations and perform appropriate procedures, including ABI, spirometry, and EKGs.
Oversee laboratory activities, including reviewing lab orders, drawing blood, collecting samples, and preparing specimens for shipment or analysis.
Support patient check-out and post-visit activities, including referrals, care coordination, medical-record requests, and follow-up outreach.
Help patients schedule follow-up visits, diagnostic imaging, and laboratory appointments.
Handle pre-authorization requests and medical refill requests, track their status, and schedule patients as needed.
Handle back-office phone calls, triage inbound calls, and conduct outbound follow-up calls with patients, pharmacies, specialists, ancillary providers, and hospitals as needed.
Maintain exam-room and laboratory equipment; stock, clean, and organize rooms; and dispose of contaminated items according to protocol.
Follow safety and cleaning procedures and maintain required logs and checks, including refrigerator temperatures and emergency and expired medications.
Manage immunizations, including vaccine ordering, storage, and handling, and follow the vaccine management plan.
Manage medication inventory and support patient-care quality and clinical outcome KPIs.
Promote high-quality patient care and a strong patient experience, and collaborate with teammates to support one another.
Welcome and care empathetically for patients and team members; support Nurse Practitioners and clinic staff; and participate in care-team meetings.
Promote and participate in in-clinic and community outreach events and take on ad-hoc clinic-operations projects as assigned.
Manage faxes related to clinical documents and support medical-record retrieval for empaneled patients.
Provide coverage to other MAs/LPNs as needed.

Benefits

Competitive compensation package.
Comprehensive medical, dental, and vision benefits.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Paid holidays and vacation time.
Paid parental leave.
401(k) program with company match.
BetterHelp sessions and a monthly wellness benefit.
Basic Life and Accidental Death & Dismemberment (AD&D) coverage with premiums fully covered for full-time team members; discounted voluntary supplemental life insurance is also offered.
Employee discount savings program.
Voluntary short-term disability, critical illness, and accident insurance plans.