MA

Yale New Haven Health•Trumbull, CT

About The Position

The Medical Assistant assists physicians and providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing patients with information about the practice’s services, and conveying a positive image of the practice. Employees are expected to understand and share the YNHHS Vision, support its Mission, and demonstrate the values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Graduation from an accredited medical assistant certificate program or phlebotomy program, or certification as a CNA, EMT, or paramedic. Employees joining through a merger or acquisition may meet educational requirements through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant, CNA, EMT, ambulatory care associate, patient care associate/technician, paramedic, or phlebotomist; new graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
Flexibility, cooperation, and ability to adapt to changing role demands.
Ability to use appropriate communication techniques to meet position requirements and foster positive interactions.

Nice To Haves

CCMA, CMA, AAMA, or RMA certification/registration; certification/registration may be accepted in lieu of graduation from an accredited MA school.
Basic Life Support (BLS) certification.

Responsibilities

Assist with patient care, identify the care team to patients and families, accompany patients to exam or procedure rooms, and prepare patients for visits.
Obtain and document applicable measurements, screenings, specimens, medical histories, problem lists, and medications in EPIC.
Assist physicians and providers with procedures, obtain pre-authorizations when needed, convey instructions, and provide materials or referrals as directed.
Maintain patient records and routinely manage the EPIC in-basket; answer and return calls promptly with pertinent information.
Send and receive medical records, abstract new patient records into EPIC, obtain requested reports and referral information, and complete forms and requisitions.
Cross-train in front desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining or scanning medical records.
Set up instruments and equipment, follow infection-control principles, and clean exam rooms, instruments, and equipment between visits according to policy.
Clean and document sterilizer maintenance when applicable; order, sort, and store supplies according to department policy.
Protect patient autonomy, confidentiality, and dignity; support timely and accurate provider billing and maintain knowledge of relevant practice, HIPAA, coding, OSHA, and applicable CLIA requirements.
Address urgent and non-urgent patient issues promptly and communicate patient or staff problems to the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives, attend and participate in staff meetings, and contribute to health promotion, disease prevention, and quality improvement activities.
Advocate for vulnerable individuals and populations and contribute to an environment that supports continuing education and continuous quality improvement.
Interact effectively and professionally with people of diverse backgrounds and abilities.
Coordinate patient and family feedback collection and participate in interventions addressing identified needs.
Assist with or perform chaperone duties for medical procedures as needed.
Perform other related duties as assigned.