MA

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Medical Assistant assists providers with office examinations and procedures after graduating from an approved medical assistant program. The role supports clinic operations by organizing patient flow, gathering and documenting screening information, performing in-office diagnostic testing, helping with patient and family education, and maintaining clean rooms and instruments. Administrative duties include ordering and distributing supplies, scheduling appointments and tests, triaging calls and emails, handling physician correspondence, and managing insurance referrals. The position requires organization, the ability to manage multiple tasks and work quickly, and effective teamwork. The Medical Assistant works under the direct supervision of the Provider/Office Manager and supports patient care, clinic efficiency, communication, and quality improvement.

Requirements

Graduate of an approved discipline-specific program.
Less than one year of relevant work experience.
Able to organize work, manage multiple tasks, and move swiftly among varied responsibilities.
Able to work and interact as part of a team.

Responsibilities

Use current technology to bring patients from waiting rooms to exam areas and regulate patient flow according to protocol.
Communicate delays to patients and provide front-desk and phone coverage as needed.
Maintain professional conduct and proactively assist patients and visitors.
Gather screening and other patient data for the healthcare team.
Accompany patients and families to exam rooms and prepare patients for examinations.
Perform diagnostic testing, such as spirometry, and other in-office tests as assigned.
Work with providers to maintain efficient clinic flow, check schedules, and organize patient flow.
Assist with patient callbacks and call-in prescriptions under physician direction.
Assist providers with routine office procedures and retrieve charts, lab results, X-ray reports, consultation letters, and other clinical information.
Document the reason for visits, height, weight, temperature, and vital signs.
Maintain patient charts and other care documents; prepare diagnostic testing requisitions.
Send, receive, and accurately route referral and precertification information, and schedule appointments and tests.
Distribute patient and family education materials as directed and help identify resources for healthcare needs.
Participate in staff meetings, pursue personal and professional goals, contribute to VIP goals, and support quality improvement through data collection and documentation.
Communicate and collaborate with the healthcare team, coordinate patient care as directed, and use the EHR effectively.
Triage patient and family calls, respond to phone and email messages, address questions and concerns, and refer issues to a supervisor, clinic staff, or provider as appropriate.
Maintain regular and reliable attendance and perform other duties as assigned.