MA

Vanderbilt University Medical Center•Nashville, TN

About The Position

Upon graduation from an approved medical assistant program, the Medical Assistant assists providers with office examinations and procedures, organizes clinic patient flow, gathers and documents patient screening data, performs in-office diagnostic testing, and supports patient and family education. The role also includes cleaning rooms and instruments, ordering and distributing supplies, scheduling appointments and testing, triaging calls and messages, handling physician correspondence, and managing insurance referrals. The position requires strong organization, the ability to handle multiple tasks and move efficiently among responsibilities, and effective teamwork. The Medical Assistant works under the direct supervision of the Provider/Office Manager. The Medical Assistant helps deliver patient-centered care by coordinating clinic flow, supporting providers and the care team, maintaining patient records, using the EHR, and communicating with patients, families, and colleagues. The role includes participation in staff meetings, professional development, quality improvement activities, and achievement of organizational goals. Regular and reliable attendance is required.

Requirements

Graduate of an approved discipline-specific program.
Less than one year of relevant work experience.
Ability to manage multiple tasks, work efficiently, and function as part of a team.
Regular and reliable attendance.

Responsibilities

Use current technology to move patients from waiting rooms to exam areas and regulate patient flow according to protocol.
Communicate delays to patients, provide professional customer service, identify patient and visitor needs, and assist with front desk and phone coverage as needed.
Gather screening and other patient data for the health care team.
Accompany patients and families to exam rooms, prepare patients for examinations, and perform diagnostic testing such as spirometry.
Work with the provider to maintain efficient clinic flow by checking schedules and organizing patient flow.
Assist with patient callbacks and call-in prescriptions under physician direction.
Assist providers with routine office procedures and retrieve charts, laboratory results, X-ray reports, consultation letters, and other clinical information.
Assess reasons for visits and document height, weight, temperature, and vital signs.
Maintain patient charts and other care documents, prepare diagnostic testing requisitions, and accurately route referral and precertification information.
Schedule appointments and testing.
Distribute patient and family education materials as directed and help identify resources to meet patients’ healthcare needs.
Participate in staff meetings, develop and pursue personal and professional goals, contribute to VIP goals, and participate in quality improvement through data collection and documentation.
Communicate and collaborate effectively with the healthcare team, coordinate patient care as directed, use the EHR effectively, and respond constructively to feedback.
Triage patient and family calls; respond to phone and email messages and patient questions, concerns, or problems; refer issues to the supervisor, clinic staff, or provider as appropriate.
Attend work regularly and reliably.
Perform other duties as assigned.