Lead MA

Beth Israel Lahey Health•Cambridge, MA

1d•$23 - $31•Onsite

About The Position

The Lead Medical Assistant is a working lead at the Center for Women at Mount Auburn Hospital in Cambridge, Massachusetts. The role combines hands-on patient care with daily clinical coordination, staff mentoring, and operational support. The Lead Medical Assistant works closely with the Practice Manager, physicians, nurses, Medical Assistants, student externs, and other non-licensed staff to support efficient patient flow, maintain clinical standards, and help team members succeed. The role includes guiding and training colleagues, supporting compliance and daily practice operations, preparing patients and assisting providers during examinations and procedures, performing clinical tests and treatments, maintaining rooms and equipment, and coordinating testing and follow-up care. Staff are expected to cross-train and support one another as needed.

Requirements

High school graduate or GED.
Minimum of 2–3 years of experience demonstrating proficiency in all areas of Medical Assisting.
Demonstrated Medical Assistant competencies acquired through one of the following: MA Certificate, Associate degree in Medical Assisting, EMT, PCT, nursing student with one clinical rotation, home health aide experience, or physician assistant program candidacy.
Strong customer and interpersonal relationship skills with patients, family members, staff, and providers.
Willingness and competency to train, mentor, and guide others assigned to the practice.
Experience with computer systems and web-based applications.
Phlebotomy and injection experience.
Physical stamina to spend many hours per day on one's feet.
Ability to lift up to 10 pounds with some frequency.
Ability to position patients for specific procedures and examinations.
Ability to adjust to change and handle a rapid-paced environment and associated stress while providing high-quality, efficient service.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Epic experience.

Responsibilities

Serve as a role model and resource for Medical Assistants, student externs, and other non-licensed staff.
Provide training, direction, mentoring, and day-to-day clinical support.
Help staff adapt to workflow, computer system, and office-process changes.
Identify training needs and share concerns with the Practice Manager.
Support compliance and regulatory requirements within the practice.
Assist with daily office operations and follow up on concerns requiring attention.
Work with the care team to maintain efficient patient access and flow.
Complete pre-visit planning and confirm required test results, consult notes, health information, and documentation are available.
Welcome patients, verify identity, assess for urgent needs, and prepare patients for examinations.
Record chief complaints, medications, allergies, medical history, and other relevant information in Epic.
Obtain vital signs, height, weight, pulse oximetry, and other measurements.
Perform EKGs, phlebotomy, spirometry, dressing changes, and suture removal.
Administer ordered subcutaneous and intramuscular medications and injections.
Assist providers with examinations and office-based procedures, and serve as a chaperone when requested.
Assist with pap smears, cultures, suturing, biopsies, and specimen collection.
Position patients appropriately for procedures and examinations.
Label, document, and process specimens accurately.
Complete point-of-care testing, which may include IFOB, INR, glucose, A1C, urinalysis, and HCG testing.
Perform and document required quality-control testing.
Maintain accurate testing records, results, and associated charges.
Clean, sanitize, stock, and prepare exam rooms between patients.
Monitor equipment, instruments, supplies, expiration dates, and inventory levels.
Maintain calibration records and required clinical logs.
Follow OSHA and infection-prevention guidelines for hazardous materials, blood, and bodily fluids.
Schedule and track outside tests, procedures, and specialist consultations.
Confirm referrals, prior authorizations, and supporting documentation are completed.
Provide patients with preparation instructions and educational materials.
Assist with transportation arrangements when needed.
Track test results and consultation letters to ensure they reach the provider.
Follow up when testing or consultations are delayed, incomplete, or declined.
Screen and prioritize telephone calls, portal messages, and patient requests.
Communicate provider instructions, education, results, and follow-up plans.
Review cancellations and missed appointments with providers and coordinate rescheduling.
Reconcile patient-care logs and investigate incomplete results or follow-up items.
Cross-train and help other staff when needed.