MA
Crossover Health•Menlo Park, CA
•$28 - $37•Onsite
About The Position
The Medical Assistant helps create an exceptional patient and member experience at Crossover Health clinics. The role provides welcoming, above-and-beyond service from check-in through follow-up, while supporting clinicians with clinical tasks and helping members navigate employer-sponsored health benefits and clinic workflows. The position collaborates with providers and staff to deliver seamless, patient-centered care.
Requirements
- Graduate of an accredited medical assistant or surgical technician program.
- At least 2 years of comparable clinical back-office medical assistant experience.
- BLS (Basic Life Support) certification required.
Nice To Haves
- Excellent computer skills and familiarity with Microsoft products.
- Reading, writing, and excellent oral proficiency in English.
- Strong organizational and follow-through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability, and initiative.
- Ability to work effectively as a key team member.
- Comfort and efficiency with multitasking, issue resolution, and conflict management.
Responsibilities
- Take medical histories, measure patient vital signs, and collect other pertinent information to assist clinicians with patient care.
- Manage inventory, place orders, and replenish medical supplies and materials.
- Provide phlebotomy and immunization services.
- Welcome members and handle interactions with hospitality and professionalism.
- Deliver quality service and outcomes, accommodate support requests when possible, and help resolve member questions promptly.
- Assist with projects and special provider or patient requests.
- Support member check-in, including benefit eligibility files, check-in technology, and clinic workflows.
- Process transactions needed to begin or complete visits.
- Help members understand employer-sponsored health insurance, including copays, coinsurance, and benefit-specific requirements.
- Answer calls, schedule appointments, respond to emails, and follow up on member needs.
- Collaborate with providers and staff to deliver a seamless, patient-centered care experience.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Life insurance
- Paid time off
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
