Medical Assistant 3 - Interventional Cardiology

UCSF•San Francisco, CA

2d•$37 - $46•Onsite

About The Position

Under the general direction and supervision of the Director of the Interventional Cardiology Service Line, and following Ambulatory Services policies and procedures, the Medical Assistant is an integral member of the patient care team. The role supports UCSF Health’s Interventional Cardiology Program by coordinating referral intake, routing and scheduling referrals, and promoting timely access to specialty care. Duties include patient telephone communication, prior authorization coordination, referral tracking, appointment scheduling, and clinical and administrative support within the Medical Assistant scope of practice. The position also supports data collection and documentation for applicable cardiology registries and quality reporting, and collaborates with physicians, advanced practice providers, nurses, and administrative staff to coordinate care and improve workflows and the patient experience. The role applies to adult clinical functions at UCSF Health sites, including Mt. Zion, Mission Bay, Parnassus, joint UCSF Health partnerships, satellite clinics, and other off-site clinics with UCSF faculty. The position supervises no staff and requires flexibility to orient and work at all UCSF Health locations. It includes referral and authorization coordination, patient access and follow-up, in-person support such as rooming and taking vital signs as needed, and other Medical Assistant duties within established protocols, training, and scope of practice. Administrative tasks include supply management, applicable monthly JRC audits, handling and distribution of medications and hazardous materials, and using APEX to track patient status and support patient flow. The Medical Assistant is expected to follow UCSF service, communication, privacy, safety, and infection-control standards; contribute to quality improvement and department targets; participate in meetings and feedback; and perform other assigned duties. The position requires a Medical Assistant certification, CPT-1 certification, CPR certification, and at least one year of recent experience as a Hospital Assistant or Medical Assistant, along with organizational, computer, communication, and interpersonal skills.

Requirements

At least 1 year of recent experience as a Hospital Assistant or Medical Assistant.
Certification from an approved medical assistant program.
Medical Assistant Certification.
CPT-1 certification.
CPR certification.
Excellent organizational skills, including effective time management, task prioritization, and accurate recordkeeping.
Strong computer skills, including efficient use and troubleshooting of standard software applications such as Microsoft Office and web-based platforms.
Effective written and verbal communication skills.
Excellent interpersonal skills.
Ability to meet physical requirements.
Flexibility to orient and work at all UCSF Health locations.
Knowledge and abilities essential to performing the assigned duties.
Ability to work effectively with people from diverse cultures and socioeconomic situations.

Nice To Haves

Prior cardiology experience.
Prior interventional cardiology experience; strongly preferred.
Prior experience in an ambulatory medical setting.
Experience with insurance verification, medical record data abstraction, or patient financial services; strongly preferred.
Experience with referral management and scheduling.

Responsibilities

Coordinate incoming referrals, check referral documentation for completeness, and route and schedule referrals according to established protocols and workflows.
Coordinate appointments and communicate with patients and referring providers, including telephone outreach and follow-up.
Coordinate prior authorizations and obtain necessary clinical documentation, records, and supporting materials.
Track referrals, authorizations, and scheduling status to support timely access and reduce delays in care.
Collect, document, and track data supporting cardiology registry compliance, quality reporting, and program standards.
Maintain accurate, timely documentation in the electronic health record and designated tracking systems.
Collaborate with physicians, advanced practice providers, nurses, and administrative staff to coordinate care and patient flow.
Support patient care coordination, reinforce patient education, provide pre- and post-procedure instructions, and assist with follow-up within established protocols and scope of practice.
Perform Medical Assistant duties and other clinical or administrative support within established protocols, training, and scope of practice.
Identify workflow barriers, communicate operational issues, and contribute to continuous quality improvement and process standardization.
Assume clerical staff duties when requested by the Director of the Interventional Cardiology Service Line.
Provide in-person patient care support as needed, including rooming patients, obtaining vital signs, preparing patients for visits or procedures, and assisting with patient flow.
Triage telephone calls regarding appointments and advice and page providers when necessary.
Process clinic referrals and seek guidance from clinic leaders as appropriate.
Communicate the functions of different provider types to patients and staff.
Respond courteously and effectively to telephone communications and simultaneous requests; provide feedback to Practice Leadership about assignments or patient problems.
Maintain knowledge of current developments in the work area, Ambulatory Care Center, and University; participate in staff, quality, and program meetings; and seek feedback on effectiveness.
Follow work-related, infection-control, safety, administrative, clinical-practice, JCAHO/Title 22, privacy, confidentiality, security, and UCSF House and Telephone Standards.
Perform administrative duties of HA III, use the language assistance line proficiently, manage and distribute supplies, perform monthly JRC audits when applicable, order general supplies when needed, and handle, transport, and distribute medications and hazardous materials.
Use APEX to track patient status and support efficient patient flow.
Maintain a neat and safe work environment, report unsafe conditions or broken equipment, and perform other assigned duties, including assisting other departments when necessary.