Medical Secretary - Interventional Cardiology

Halifax Health•Daytona Beach, FL

About The Position

The Medical Secretary performs medical secretarial and administrative duties for the Interventional Cardiology department, including typing, data entry, answering and making phone calls, taking messages, and other duties assigned by a supervisor or manager. The role supports patient scheduling, registration, insurance verification, pre-registration, medical-record handling, and account follow-up while maintaining accuracy, confidentiality, and a safe environment of care. The position requires timely, accurate coordination with patients, staff, clinical departments, other locations, and referring physician offices. The Medical Secretary responds to questions and problems using available resources and tactful communication, escalates identified issues as appropriate, and contributes to departmental education and professional development.

Requirements

High school diploma or GED equivalent required.
Excellent organizational and communication skills.

Nice To Haves

Prior medical office or front-desk experience.

Responsibilities

Perform typing, data entry, telephone, message-taking, and other administrative duties assigned by a supervisor or manager.
Assist with coverage for absent coworkers.
Obtain, copy, and/or scan medical records as needed.
Maintain knowledge of scheduling criteria for all department procedures.
Schedule patient visits promptly and ensure appointments and related information are complete and accurate; coordinate appointments with other locations as needed.
Answer phones and provide excellent customer service.
Resolve questions and problems in a timely, diplomatic, and tactful manner using available problem-solving resources.
Answer questions accurately by maintaining knowledge and consulting additional resources as needed.
Communicate identified problems to appropriate supervisory personnel and participate in corrective action.
Maintain strict confidentiality when handling patient charts, records, and scheduling information.
Attend required in-service programs and departmental meetings.
Use the scheduling system according to established procedures and guidelines, and stay current on changes and updates.
Assist with data collection.
Create accounts for new patients and update existing patient accounts in the registration system.
Enter data accurately into the system.
Verify insurance coverage for scheduled patients using appropriate strategies, including phone calls and online databases, and obtain benefit information such as deductibles, copayments, and coinsurance.
Collaborate with patients, staff, clinical departments, and referring physician offices to obtain required information before scheduled services.
Document information obtained during pre-registration so patient accounts are complete for forwarding to other departments.
Document activity comments in charts and/or systems to support appropriate account follow-up.
Collect self-pay balances according to department guidelines and post collections to the system.
Secure collected monies or turn them over to appropriate associates, and balance cash drawers before closing.
Refer patients for in-depth financial counseling when needed.
Maintain a safe care environment and recognize and address safety hazards.
Report dissatisfied patients or family members to management or police/security when necessary.
Participate in professional development, educational in-services, and eLearning courses offered.