Medical Secretary II - Cardiology, Melrose MA

Tufts Medicine•Melrose, MA

5d•Onsite

About The Position

This position provides day-to-day secretarial, routine office, supply-ordering, and operational support for a single-site cardiology practice in Melrose, Massachusetts. The role supports physician assignments and staffing needs, including planning work schedules for physician support assignments. It is an experienced administrative support role that works under moderate supervision and requires basic knowledge of job procedures and tools gained through work experience, with problems generally routine but sometimes requiring interpretation or deviation from standard procedures. The position supports patient registration and check-in/check-out, appointment and procedure scheduling, insurance verification and authorizations, patient communications, collections, records maintenance, and general office operations. It also involves receptionist duties, routing patient-related documents, ordering supplies, and helping maintain office equipment. The role is scheduled for 40 hours per week, Monday through Friday, from 8:30 a.m. to 5:00 p.m., at 50 Rowe St., Suites 600 and 700, Melrose, MA. Tufts Medicine describes its compensation philosophy as offering fair and competitive pay and a Total Rewards package supporting health, financial security, and career growth. The stated pay range is $18.81–$23.51 based on full-time equivalent; individual offers consider relevant experience, certifications, education, skills, and internal equity.

Requirements

High school diploma or equivalent.
At least one year of healthcare experience, including staffing and scheduling.
Computer literacy, including familiarity with word-processing programs and electronic spreadsheets, and ability to learn new applications.
Excellent interpersonal, customer-service, and telephone skills.
Tact in frequent interactions with patients, physicians, and insurance companies.
Business skills, including understanding healthcare expenses, billing, revenue, reimbursement models, and their effects on business plans.
Ability to develop recommendations based on analysis, lead teams, and drive decisions.
Strong organizational skills and attention to detail.
Knowledge of medical terminology.
Ability to work independently with minimal supervision on routine matters.
Ability to prioritize work and remain flexible with assignments.
Self-motivation.
Ability to sit frequently, stand or work occasionally, and lift 10–15 pounds.
Manual dexterity for computer keyboard operation; ability to see a computer screen and read reports; and ability to hear instructions from physicians and other clinical or nursing staff.

Nice To Haves

Associate’s or bachelor’s degree.
Three years of healthcare experience, including staffing and scheduling.
Medical transcription experience.
Cardiology office experience, including check-in/check-out, booking appointments and procedures, and managing incoming patient calls.

Responsibilities

Handle routine administrative duties for the medical office.
Verify insurance at every registration and educate patients about their insurance status.
Complete prior insurance authorizations and pre-certifications for patient procedures.
Communicate with patients about procedure-related financial responsibilities and discuss bad debt or collection history.
Secure monies collected during the shift and post collections accurately to patient accounts.
Schedule physician visits, diagnostic procedures, tests, and preventive visits according to established guidelines.
Set up and maintain office records and patient and office files, periodically reviewing them for accuracy and updating information.
Obtain insurance billing information from patients and stay current on participating insurers’ policies.
Greet and direct patients, visitors, and vendors as a receptionist, maintaining a professional and welcoming environment.
Receive transcription, lab correspondence, and other patient documentation and route it according to office policies and procedures.
Manage existing patient tasks, including scheduling follow-up appointments.
Order office supplies, maintain appropriate supply levels, and assist with equipment care and maintenance.
Register patients in the Practice Management System.
Retrieve medical-necessity documentation and ICD-10 and CPT codes and submit them for insurance review.
Communicate with patients, physicians, and insurance companies about authorizations and their status.
Determine procedure costs using order entry or a charge reference manual.
Assess patients’ financial and insurance status and explain coverage, financial assistance, or payment options.
Collect payments due for procedures or office visits and provide change and/or receipts.
Run the money journal at the end of the shift and reconcile postings with collections.
Turn in collected monies to the assigned cashier accountant.
Provide patients with education about office guidelines.
Plan, organize, assign, and direct staffing needs and plan work schedules for physician support assignments.