Medical Secretary II - Cardiology, Melrose MA

Tufts Medicine•Melrose, MN

6d•$19 - $24•Onsite

About The Position

This position provides secretarial, routine office, supply-ordering, and operational support for a single-site cardiology practice. It supports day-to-day office operations, including staffing and scheduling physician support assignments. The role involves administrative and business support, patient registration and reception, appointment and procedure scheduling, insurance and authorization processing, patient financial communications, payment collection and reconciliation, records management, and supply and equipment maintenance. The position works under moderate supervision and requires knowledge of routine office procedures and tools.

Requirements

High school diploma or equivalent.
At least one year of healthcare experience, including staffing and scheduling.
Computer literacy, including familiarity with word-processing programs and electronic spreadsheets, and ability to learn new applications.
Excellent interpersonal, customer-service, and telephone skills.
Tact in frequent interactions with patients, physicians, and insurance companies.
Business skills, including understanding healthcare expenses, billing, revenue, reimbursement models, and their effects on business plans.
Ability to develop recommendations based on analysis, lead teams, and drive decisions.
Excellent organizational skills and attention to detail.
Knowledge of medical terminology.
Ability to work independently with minimal supervision on routine matters.
Ability to prioritize work and be flexible with assignments.
Self-motivated.

Nice To Haves

Associate’s or bachelor’s degree.
Three years of healthcare experience, including staffing and scheduling.
Medical transcription experience.
Cardiology office experience, including check-in/check-out, appointment and procedure booking, and managing incoming patient calls.

Responsibilities

Handle routine administrative duties for the medical office.
Verify insurance at every registration and educate patients about their insurance status.
Complete prior insurance authorizations and pre-certifications for patient procedures.
Communicate with patients about procedure-related financial responsibilities and discuss bad debt or collection history.
Secure monies collected during the shift and post collections accurately to patient accounts.
Schedule physician visits, diagnostic procedures, tests, and preventive visits according to established guidelines.
Set up and maintain office records and patient and office files, periodically reviewing and updating them for accuracy.
Obtain insurance billing information from patients and stay current on participating insurers’ policies.
Greet and direct patients, visitors, and vendors as a receptionist, maintaining a professional and welcoming environment.
Receive transcription, laboratory correspondence, and other patient documentation and route it according to office policies and procedures.
Manage existing patient tasks, including scheduling follow-up appointments.
Order office supplies and maintain appropriate supply levels; assist with equipment care and maintenance.
Register patients in the Practice Management System.
Retrieve medical-necessity documentation, ICD-10 codes, and CPT codes and submit them for insurance review.
Communicate with patients, physicians, and insurance companies about authorizations and their status.
Determine procedure costs using order entry or a charge reference manual.
Assess patients’ financial and insurance status and explain coverage, financial assistance, or payment options.
Collect payments due for procedures or office visits and provide change or receipts.
Run the money journal at the end of the shift and reconcile postings against collections.
Turn in monies to the assigned cashier accountant.
Educate patients about office guidelines.
Plan, organize, assign, and direct staffing needs, and plan work schedules for physician support assignments.