Associate Banker II - Melrose, MA

TD•Melrose, MA

4d•$22 - $28•Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by serving as a trusted partner to clients. The role provides everyday banking and supports consumer product needs, building meaningful relationships through accurate, clear, and confident service while helping clients understand their options and work toward their financial goals. The position operates in accordance with TD’s risk and regulatory standards. The role combines transactional excellence with needs-based engagement. It includes everyday banking transactions and basic consumer account opening and maintenance, identifying client needs, recommending appropriate solutions, and referring clients to specialists. The Associate Banker II may serve as the financial center’s first point of contact and hospitality ambassador, managing client flow and responding to routine questions and issues. The role also supports acquisition and relationship-deepening efforts through client conversations and proactive outreach. The position performs a broad range of client transactions and multi-step activities within established financial limits. It assesses routine client problems using standard procedures, escalates non-standard issues, and follows operational, AML, identification, authentication, documentation, and other compliance requirements. TD provides job-related training and onboarding, ongoing development conversations, access to online learning and mentoring programs, and a competitive benefits plan.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Deliver accurate and efficient everyday banking transactions and support basic consumer account opening and maintenance.
Manage in-person and telephone client flow, serve as a first point of contact, resolve routine inquiries, and refer clients to appropriate partners.
Provide consistent, relationship-driven service as a hospitality ambassador for the financial center.
Build trust through personalized, client-first interactions and advocate for clients with empathy, integrity, and a long-term perspective.
Identify client needs and opportunities, explain banking products, services, and digital capabilities, recommend appropriate solutions, and connect clients with specialists.
Conduct proactive inbound and outbound client outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
Perform client transactions and multi-step activities within established financial limits and use sound judgment when addressing routine problems.
Maintain compliance with company guidelines, AML laws, and regulatory requirements; verify client identification and follow data integrity, authentication, and documentation standards.
Identify discrepancies, material changes, and risk indicators, and escalate them according to policy and procedure.
Complete required training and continuously strengthen risk and compliance knowledge.
Contribute to a positive, collaborative team environment; share insights and best practices and participate in performance and development activities.
Adhere to TD’s code of conduct, ethical standards, and service strategy.