Associate Banker II - Melrose, MA

TD Bank•Melrose, MA

2d•Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by serving as a trusted partner to clients. The role handles everyday banking transactions and basic consumer account opening and maintenance, while building relationships through accurate, clear, and confident interactions. It helps clients understand their options, identify appropriate banking solutions, and connect with specialists to support their financial goals, while consistently following risk and regulatory standards. The position may serve as the financial center’s first point of contact and hospitality ambassador, managing in-person and phone client flow and providing a high-touch experience. It performs a broad range of client transactions and multi-step activities within established financial limits, assesses routine client problems using standard procedures, and escalates non-standard issues. The role also contributes to the team’s performance, training, compliance, and positive work environment.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
Demonstrated effective problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage client flow in person and by phone, serve as a first point of contact for inquiries, resolve issues, and refer clients to appropriate partners.
Deliver consistent, relationship-driven client experiences aligned with TD’s service strategy.
Build trust through personalized, client-first interactions and strengthen ongoing client relationships.
Educate clients about banking products, services, and digital capabilities, and connect them with specialists as appropriate.
Proactively engage clients, identify needs and opportunities, and make referrals to help clients achieve financial goals.
Conduct outreach and schedule appointments for consumer account needs and relationship-deepening opportunities.
Perform accurate and efficient everyday banking transactions and basic consumer account opening and maintenance within established financial limits.
Use knowledge of banking products, insights, tools, and resources to evaluate and recommend client solutions.
Balance client needs with sound judgment, policy adherence, and risk awareness.
Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and regulatory requirements.
Identify discrepancies, material changes, and risk indicators, and escalate them in accordance with policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute as a team member, share insights and best practices, participate in development activities, and support a positive and inclusive work environment.
Act in accordance with TD’s code of conduct and ethical standards.