Medical Secretary - Interventional Cardiology

Halifax Health•Daytona Beach, FL

About The Position

The Medical Secretary performs medical secretarial and administrative duties for Interventional Cardiology, including typing, data entry, telephone work, message taking, and other duties assigned by a supervisor or manager. The role schedules patient visits and coordinates appointments with other locations, supports registration and pre-registration, verifies insurance benefits, and helps ensure patient accounts and records are complete and accurate. The secretary provides customer service, handles patient information confidentially, supports department operations and safety, and participates in required meetings, training, and professional development.

Requirements

High School Diploma or GED equivalent.
Excellent organizational and communication skills.

Nice To Haves

Prior medical office or front desk experience.

Responsibilities

Cover for absent co-workers.
Obtain, copy, and/or scan medical records as needed.
Maintain knowledge of scheduling criteria for all procedures within the department.
Schedule patient visits promptly and ensure appointment information is complete and accurate; coordinate appointments with other locations as needed.
Answer phones and provide excellent customer service; make calls and take messages.
Resolve problems and questions promptly and tactfully using available resources, and communicate identified problems to supervisory personnel while participating in corrective action.
Answer questions accurately by maintaining a good knowledge base and using other resources as needed.
Maintain strict confidentiality when handling patient charts, records, and scheduling information.
Attend required in-service programs and departmental meetings.
Use the scheduling system according to established procedures and guidelines, and stay current on changes and updates.
Assist with data collection.
Create accounts for new patients and update existing patient accounts in the registration system; enter data accurately.
Verify insurance coverage and benefits for scheduled patients using appropriate strategies, including phone calls and online databases.
Collaborate with patients, staff, clinical departments, and referring physician offices to obtain necessary information before scheduled services.
Document information obtained during pre-registration so patient accounts are complete for forwarding to other departments; document activity comments in charts and/or systems to support account follow-up.
Collect self-pay balances according to department guidelines and post collections to the system.
Secure collected funds or turn them over to appropriate associates and balance cash drawers before closing.
Refer patients to in-depth financial counseling when needed.
Maintain a safe environment of care and recognize and address safety hazards.
Report dissatisfied patients or family members to management or police/security if necessary.
Participate in professional development, educational in-services, and eLearning courses as offered.