Medical Assistant 3 - Interventional Cardiology

University of California, San Francisco•San Francisco, CA

23h•Onsite

About The Position

Under the general direction and supervision of the Director of the Interventional Cardiology Service Line, and guided by Ambulatory Services policies and procedures, the Medical Assistant serves as an integral member of the patient care team supporting the UCSF Health Interventional Cardiology Program. The role coordinates referral intake, routing, and scheduling to promote timely access to specialty care. It includes patient telephone communication, prior authorization coordination, referral tracking, appointment scheduling, and clinical and administrative support within the Medical Assistant scope of practice. The position also supports data collection, documentation, and workflow coordination for applicable cardiology registries and quality reporting requirements. The Medical Assistant works with physicians, advanced practice providers, nurses, and administrative staff to streamline workflows, coordinate care, and support a seamless patient experience across the interventional cardiology care continuum. The role applies to adult functions at UCSF Health clinical settings, including Mt. Zion, Mission Bay, Parnassus, joint UCSF Health partnerships, satellite clinics, and other off-site clinic locations with UCSF faculty. The position supervises no staff and may provide in-person patient care support, including rooming patients, obtaining vital signs, and preparing patients for visits or procedures. It also includes administrative duties such as supply management, audits, and use of APEX to track patient status and support patient flow.

Requirements

At least 1 year of recent experience as a Hospital Assistant or Medical Assistant.
Certification from an approved medical assistant program.
Medical Assistant Certification.
CPT-1 certification.
CPR certification.
Excellent organizational skills, including effective time management, task prioritization, and accurate recordkeeping.
Strong computer skills, including the ability to efficiently navigate, operate, and troubleshoot standard software applications such as Microsoft Office and web-based platforms.
Effective written and verbal communication skills.
Excellent interpersonal skills.
Ability to meet the physical requirements of the position.
Flexibility to orient and work at all UCSF Health locations.
Ability to work effectively with people from diverse cultures and socioeconomic situations.
Demonstrated ability to provide appropriate care based on an individual patient's needs and age; the position serves adolescent, adult, and geriatric populations.

Nice To Haves

Prior cardiology experience.
Prior interventional cardiology experience (strongly preferred).
Prior experience in an ambulatory medical setting.
Experience with insurance verification, medical record data abstraction, or patient financial services (strongly preferred).
Experience with referral management and scheduling.

Responsibilities

Coordinate incoming referrals, review referral documentation for completeness, and route and schedule referrals according to established protocols and workflows.
Coordinate appointments and communicate with patients and referring providers, including telephone outreach and follow-up.
Coordinate prior authorizations and obtain required clinical documentation, records, and supporting materials.
Track referrals, authorizations, and scheduling status to support timely access and minimize care delays.
Collect, document, and track data to support cardiology registries, quality reporting, and program standards.
Maintain accurate and timely documentation in the electronic health record and designated tracking systems.
Collaborate with physicians, advanced practice providers, nurses, and administrative staff to coordinate care and optimize patient flow.
Support care coordination, reinforcement of patient education, pre- and post-procedure instructions, and follow-up within established protocols and scope of practice.
Perform Medical Assistant duties and other clinical or administrative support activities within established protocols, training, and scope of practice.
Identify workflow barriers, communicate operational issues, and contribute to quality improvement and process standardization.
Assume clerical staff duties when asked by the Director of the Interventional Cardiology Service Line.
Provide in-person patient care support as needed, including rooming patients, obtaining vital signs, preparing patients for visits or procedures, and assisting with patient flow.
Triage telephone calls for appointments and advice, and page providers when necessary.
Process clinic referrals and seek advice from clinic leaders as appropriate.
Explain the functions of different provider types to patients and staff.
Respond to simultaneous requests and provide feedback to Practice Leadership on assignments or patient problems.
Maintain knowledge of current trends and developments in the role, Ambulatory Care Center, and University; participate in staff, quality, and program meetings; and seek feedback from the health care team.
Comply with work-related, infection control, safety, administrative, clinical practice, and applicable JCAHO/Title 22 policies and procedures, including annual PPD and benefit-time policies.
Follow UCSF House and Telephone Standards and UCSF Medical Center service standards; maintain courtesy, professionalism, cultural sensitivity, privacy, confidentiality, and security of protected health information.
Keep work areas neat and orderly, follow cleaning processes, report broken equipment or unsafe conditions, and protect the physical environment and equipment.
Perform Administrative duties of HA III, including using the language assistance line, managing supplies through PMM, conducting monthly JRC audits when applicable, ordering requested general supplies with the appropriate cost center, and handling, transporting, and distributing medications and hazardous materials.
Use APEX to track patient status and assist with efficient patient flow.
Perform other assigned duties and assist other departments when necessary.