Medical Assistant - Ophthalmology Clinic, Chabert - full time

Ochsner Health•Houma, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of various backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues and the attending physician to support efficient patient flow. Uses company data systems to document pertinent medical information and communicates by phone to ensure patient needs are met promptly and accurately. The role supports patients and providers throughout clinic visits, prepares patients and rooms, addresses patient questions, completes documentation, and provides service in person and over the phone. The position requires compliance with applicable policies, laws, accreditation standards, and regulatory requirements. Duties may change and may include other assigned responsibilities. The position is based in a patient-care environment with routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential exposure to hazardous medications or waste. The role is classified as Medium Work, involving exertion of 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.

Requirements

High school diploma or GED.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure patient questions are answered before the patient leaves and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt interactions and explanations to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other duties as assigned and comply with applicable policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.