Medical Assistant - Chabert, Endocrinology Clinic - full time

Ochsner Clinic Foundation•Houma, LA

About The Position

This job provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The Medical Assistant supports the delivery of health care services to patients of varied backgrounds and ages, maintains positive relationships with patients and their families, and works with colleagues to ensure efficient patient flow and support the attending physician. The role also communicates with patients by phone and accesses company data systems to document pertinent medical information. The position requires maintaining clinical knowledge, technical skills, training, and credentials through professional development. Duties may change at the company’s discretion and may include other assigned responsibilities. The employee must follow applicable policies, standards, laws, accreditation requirements, and regulatory requirements, and report known or suspected conduct or compliance concerns.

Requirements

High school diploma/GED or equivalent.
Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work: exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to work in a patient care area with routine exposure to blood, body fluid, tissue, specimens that may contain communicable diseases, and potential exposure to hazardous medications or hazardous waste.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and by phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain required clinical knowledge, technical skills, training, and credentials through professional development.
Handle other duties as assigned effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Comply with applicable policies, standards, laws, accreditation requirements, and regulatory requirements.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.