Medical Assistant - Chabert, Endocrinology Clinic - full time

Ochsner Health•Houma, LA

About The Position

The Medical Assistant provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The role supports the delivery of health care to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with employees and the attending physician to help ensure efficient patient flow and timely, accurate communication. The Medical Assistant accesses company data systems to document pertinent medical information. The position requires a high school diploma or GED (or equivalent), experience handling confidential information, and experience working in a fast-paced environment with minimal supervision. Basic Life Support certification from the American Heart Association is required. Completion of a formal medical assistant training program is preferred. The role involves work in a patient-care environment, routine exposure to blood, body fluids, tissue, and specimens that may contain communicable diseases, as well as possible exposure to hazardous medications or waste. It is classified as Medium Work, requiring exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High school diploma, GED, or equivalent.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work: exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and by phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through personal professional development.
Handle other assigned duties effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services and procedures, requesting permissions, and adapting communication style.
Comply with all policies and standards.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.