Medical Assistant - Ophthalmology Clinic, Chabert - full time

Ochsner Clinic Foundation•Houma, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support an efficient patient visit and the attending physician. Uses the organization’s data systems to document pertinent medical information and communicates by phone to address patient needs accurately and promptly. The role supports patients and providers throughout visits, prepares patients and rooms, communicates with patients in person and by phone, completes documentation and registration as needed, and adapts communication and care to the patient population. Work takes place in a patient care area and includes routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential exposure to hazardous medications or waste. The position requires medium physical work, including exerting 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly.

Requirements

High school diploma or GED.
Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Supports the patient and provider throughout the patient visit.
Ensures the patient and provider are prepared for the visit.
Ensures the patient’s questions are answered before they leave and prepares the room for the next appointment.
Provides excellent patient service through effective communication by phone and in person.
Completes appropriate documentation, including patient registration when necessary.
Maintains clinical knowledge, technical skills, training, and credentials through professional development.
Follows Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapts behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services and procedures, requesting permission, and adapting communication style.
Performs other duties as assigned and complies with policies and standards.
Remains knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensures compliance.
Reports known or suspected unethical or questionable conduct and patient, employee safety, privacy, or other compliance concerns.