Medical Assistant, Full-Time

American Family Care • Knoxville, TN

3d

About The Position

American Family Care is seeking a Medical Assistant to support clinical care, patient service, insurance verification, and front-desk operations in a fast-paced urgent care setting. The role combines hands-on patient care—including triage, venipuncture, point-of-care testing, and assistance with procedures—with registration, insurance eligibility checks, payment collection, and accurate electronic medical record maintenance. Medical Assistants also educate patients, provide discharge instructions, support clinic compliance and infection-control practices, and may float to nearby centers as needed.

Requirements

• Completion of an accredited Medical Assistant program.
• Active national Medical Assistant certification at hire (CMA, RMA, CCMA, or equivalent).
• At least one year of experience with insurance verification and patient registration.
• Current Basic Life Support (BLS) certification, or ability to obtain it before starting.
• Proven venipuncture and specimen collection skills.
• Ability to pass a drug screen and criminal background check as a condition of employment.
• Full availability, including evenings and weekends, and ability to float to nearby centers as needed.

Nice To Haves

• Urgent care or emergency room experience is highly valued.
• Proficiency with an EMR; Experity is preferred.
• Comfort using payer portals such as Waystar.

Responsibilities

• Greet and triage patients and collect vital signs and medical histories.
• Perform venipuncture and CLIA-waived point-of-care testing, including tests for COVID, flu, strep, glucose, A1C, and urinalysis.
• Assist with minor procedures, wound care, EKGs, and nebulizer therapy.
• Register patients and verify insurance eligibility.
• Determine patient financial responsibility, collect co-pays, and reconcile payment logs.
• Maintain accurate electronic medical records.
• Educate patients about clinical procedures and financial expectations, provide clear discharge instructions, and address concerns with empathy and professionalism.
• Participate in daily team huddles.
• Maintain compliance logs, including crash cart and refrigerator temperature logs.
• Support infection-control and HIPAA standards.
• Work evenings and weekends and provide float coverage at nearby centers as needed.

Benefits

• Competitive pay and benefits package.
• Opportunities for professional growth and cross-training.
• Advancement opportunities; benefits vary by full-time, PRN, or part-time status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed