Medical Assistant - Full-Time

Conservative Care Occupational Health•Lebanon, TN

6d•Onsite

About The Position

Conservative Care Occupational Health (CCOH) provides occupational medicine and urgent-care services. The Medical Assistant supports a welcoming, organized, patient-focused clinic experience, combining front-office operations with back-of-house medical assisting duties. The role manages patient check-in and check-out, appointment scheduling, insurance verification, payment collection, communications, records, and administrative tasks while coordinating with the clinical team. Back-of-house duties include taking vital signs, checking rooms, and assisting the provider. The Lebanon clinic operates Monday through Friday, 8:00 AM to 5:00 PM. This is a full-time position of 40 hours per week, with no weekend or holiday hours.

Requirements

High school diploma or equivalent.
Active Medical Assistant certification or degree (CMAA, CMA, or RMA).
Strong verbal and written communication skills and ability to interact professionally with patients, providers, and team members.
Excellent organizational skills and ability to multitask in a fast-paced environment.
Proficiency with Microsoft Office, including Word and Excel, and comfort learning EHR software.
Ability to handle sensitive and confidential information with discretion.
Professional appearance and demeanor and a customer-service mindset.

Nice To Haves

At least 2 years of front-desk, receptionist, or medical office experience.
At least 1 year of medical assistant experience.
Familiarity with electronic health record systems and basic medical and insurance terminology.
Bilingual ability.
Previous clinic or healthcare experience involving scheduling, insurance verification, and patient registration.

Responsibilities

Greet patients and visitors warmly and professionally.
Manage check-in and check-out, schedule appointments, verify demographics and insurance, and update records.
Answer and route phone calls, respond to inquiries, and support front-desk communication.
Collect co-payments, outstanding balances, and insurance details accurately.
Keep the reception area clean and organized and scan or enter documentation into the EHR.
Assist with filing, faxing, data entry, and other administrative tasks supporting the clinic team.
Coordinate with medical staff to optimize patient flow and communication.
Maintain patient confidentiality in accordance with HIPAA and contribute to an efficient, respectful clinic environment.
Take vital signs, check rooms, and assist the provider with needs in the back of house.