Medical Assistant- Full Time

Healthcare Outcomes Performance Co. (HOPCo)•Mesa, AZ

About The Position

The Medical Assistant facilitates communication between patients and providers and prepares patients for provider visits. Duties include rooming patients; obtaining and documenting vital signs; reviewing intake paperwork; retrieving radiology images; removing dressings; setting up procedures and preparing injections; and entering data accurately into the electronic medical record (EMR). The role also supports company initiatives, including PROs and Quality Payment Programs, and helps providers prepare prescriptions and complete medical and patient forms. The Medical Assistant prepares electronic charts before clinic visits, verifies outstanding test results and patient appropriateness for the provider, notes imaging, durable medical equipment (DME), or casting needs, scans clinical documents, prints clinic schedules, manages assigned provider EMR desktops, and responds to voicemails within 24 business hours while documenting actions in the EMR. The role maintains exam-room and workspace cleanliness, restocks rooms, monitors biohazard and sharps containers, provides patient education as directed, and helps create a positive patient experience while maintaining HIPAA compliance. Other CIN duties may be assigned.

Requirements

Graduation from an accredited Medical Assistant training program or an LPN license.
Knowledge of the health care field, patient care in a clinic, back-office skills, patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
Professionalism when interacting with providers, coworkers, patients, family members, and the public.
Ability to problem-solve, manage time, and adapt to change.
Ability to project a pleasant and professional image as a HOPCo employee at work and on social media.
Ability to plan, prioritize, and complete delegated work assignments.
Ability to demonstrate compassion when dealing with patients and family members.
Ability to travel frequently to different clinic locations within the community and occasionally within the state.
Ability to bend and stretch and use manual dexterity with a calculator and computer keyboard.

Nice To Haves

Medical Assistant experience is preferred.
Medical Assistant certificate of completion from an accredited program or an LPN license.

Responsibilities

Facilitate communication between patients and providers by collecting and sharing pertinent information and receiving and acting on provider directives.
Prepare patients for provider visits, including rooming, obtaining and documenting vital signs, reviewing intake paperwork, pulling up radiology images, removing dressings, setting up procedures, preparing injections, and entering data into the EMR.
Complete tasks associated with company initiatives, such as PROs and Quality Payment Programs.
Maintain exam-room standards, including restocking rooms at the end of each clinic day and cleaning rooms and tables as needed and at the end of the day.
Monitor biohazard and sharps containers and replace them as needed.
Assist providers with preparing prescriptions and completing medical and patient forms, such as work-release and FMLA forms.
Retrieve and respond to voicemails within 24 business hours and document actions in the EMR.
Prepare patient electronic charts before clinic visits.
Verify that outstanding testing results are in the EMR; confirm patient appropriateness for the provider based on body part and/or insurance; and note imaging, DME, or casting needs before the visit.
Scan clinical documents into the EMR.
Print clinic schedules on the morning of the date of service.
Ensure patients receive education as indicated by the provider.
Promptly manage EMR desktops for assigned providers.
Create and promote a positive patient experience.
Maintain a HIPAA-compliant environment and a clean workspace.
Perform other CIN duties as assigned.