Medical Assistant, Full Time, First Shift, Holmes Hospital

UC Health•Cincinnati, OH

About The Position

The Medical Assistant is an integral member of the clinical office staff and performs administrative and clinical duties. The role obtains intake information for a specific patient population, performs tasks and treatments delegated by licensed personnel, and provides direct patient care as needed. The Medical Assistant schedules physician-ordered tests and procedures and provides limited related patient education and instructions. The position supports age-appropriate care as part of the clinical team; gathers vital signs, EKGs, laboratory specimens, and other information; and assists providers by preparing notes, orders, and prescriptions in the Electronic Medical Record for provider review and signature. The Medical Assistant also helps maintain the clinic area and equipment, handles routine patient calls, coordinates ancillary services and medical records, and performs administrative office functions. The role requires a professional, cooperative manner, confidentiality, adherence to safety and legal requirements, and attention to quality and patient experience.

Requirements

High school diploma or GED.
Excellent written and verbal communication skills.
Ability to communicate clearly with patients of all education levels.
Ability to react calmly and effectively in emergency situations.
Ability to work without close supervision and set priorities independently.
Ability to manage multiple tasks and meet deadlines.
Ability to use electronic health record software.

Nice To Haves

Seven to eleven months of equivalent experience preferred.

Responsibilities

Communicate appropriately with patients and families based on the patient population, including giving clear treatment instructions and involving family or guardians in assessment and care as appropriate.
Recognize patient physical limitations, behavioral health concerns, abuse or neglect, and needs related to psychological, religious, or cultural circumstances; respond appropriately and plan care accordingly.
Perform treatments, administer medication, or operate equipment safely as delegated and within the Medical Assistant role.
Assist with age-appropriate care and provide direct patient care as part of the clinical team.
Obtain vital signs, EKGs, laboratory specimens, and other information needed for patient evaluation, following Medical Assistant competencies and universal precautions.
Set up notes, orders, and prescriptions in the Electronic Medical Record for provider review, editing, and signature.
Prepare and maintain the clinic area, including cleaning and stocking examination rooms, setting up and securing computer equipment, and maintaining diagnostic equipment.
Return routine patient telephone calls, including calls about prescription refills or medication pre-certification, as directed, and document actions promptly and appropriately in the Electronic Medical Record.
Coordinate diagnostic testing and imaging, hospital procedures or admissions, additional patient visits, and acquisition of pertinent medical records.
Maintain a positive, professional, and cooperative demeanor with patients, staff, physicians, and management.
Maintain a safe, secure, and healthy work environment by following applicable standards, procedures, and legal regulations.
Protect confidential patient care information and adhere to legal responsibilities and requirements of the Medical Assistant role.
Develop understanding of quality measures and patient experience.
Perform administrative duties, including using computer applications, answering telephones, greeting patients, updating and filing medical records, coding and completing insurance forms, scheduling appointments, arranging hospital admissions and laboratory services, and handling correspondence, billing, and bookkeeping.