Medical Assistant, Full Time, First Shift, Holmes Hospital

UC Health•Cincinnati, OH

About The Position

The Medical Assistant is an integral part of the clinical office staff, performing administrative and clinical duties for a specific patient population. The role obtains patient intake information, performs tasks and treatments delegated by licensed personnel, provides direct patient care as required, schedules physician-ordered tests and procedures, and provides limited education and instructions related to those tests and procedures. The Medical Assistant supports age-appropriate care, gathers information needed to evaluate patients, assists providers with documentation in the Electronic Medical Record (EMR), coordinates ancillary services, and helps keep the clinic and its equipment prepared and maintained. The position also handles routine patient calls and administrative office tasks while protecting patient confidentiality and maintaining a safe, professional, and cooperative work environment.

Requirements

High school diploma or GED.
Excellent written and verbal communication skills, including the ability to communicate clearly with patients of all education levels.
Ability to react calmly and effectively in emergency situations.
Ability to work without close supervision and set priorities.
Ability to manage multiple tasks and meet deadlines.
Ability to use electronic health record software.

Nice To Haves

Seven to eleven months of equivalent experience preferred.

Responsibilities

Communicate appropriately with patients and families, give clear treatment instructions, and involve family members or guardians in assessment and ongoing care as appropriate.
Identify patient physical limitations and differing psychological, behavioral, religious, or cultural needs, and respond appropriately, including recognizing signs or symptoms of abuse or neglect.
Perform delegated treatments, administer medication, and operate equipment safely.
Provide age-appropriate direct patient care as part of the clinical team.
Obtain vital signs, EKGs, laboratory specimens, and other information needed for patient evaluation, using Medical Assistant competencies and universal precautions.
Set up notes, orders, and prescriptions in the Electronic Medical Record for provider review, editing, and signature.
Prepare and maintain the clinic area, including cleaning and stocking examination rooms, setting up and securing computer equipment, and maintaining diagnostic equipment.
Return routine patient telephone calls, such as calls about prescription refills or medication pre-certification, as directed, and document actions in a timely manner.
Coordinate diagnostic testing and imaging, hospital procedures or admissions, additional patient visits, and acquisition of pertinent medical records.
Maintain a positive, professional, and cooperative demeanor with patients, staff, physicians, and management.
Maintain a safe, secure, and healthy work environment by following applicable standards, procedures, and legal regulations.
Protect confidential patient care information and understand the legal responsibilities and requirements of the Medical Assistant role.
Develop knowledge of quality measures and patient experience.
Perform administrative duties, including using computer applications, answering telephones, greeting patients, updating and filing medical records, coding and completing insurance forms, scheduling appointments, arranging hospital admissions and laboratory services, and handling correspondence, billing, and bookkeeping.