Housecalls Medical Assistant - Day Shift - Hybrid role - Orlando Corp

Orlando Health•Orlando, FL

1d•Hybrid

About The Position

Performs general patient care for patients in the Housecalls Department under the direction and supervision of an APRN. This hybrid role involves working from home and in the office, with travel to patients’ homes within a specific geographical region as requested. The schedule is Monday through Friday, 7:45 a.m. to 4:15 p.m. The Medical Assistant supports providers and patients by documenting patient information and care, assisting with referrals and orders, coordinating specialty appointments, and helping with admissions, transfers, and completion of episodes of care. The role requires professional communication, attention to patient privacy and safety, and the ability to work autonomously while collaborating with clinical, administrative, and operations staff.

Requirements

High school graduate or equivalent.
Successful completion of Medical Assistant training from an approved technical school.
At least 1 year of healthcare experience in an outpatient setting.
Valid driver’s license and reliable transportation for travel required to perform job duties.
Current BLS Healthcare Provider Certification.
Current certification from one of the following: CCMA by NHA; CMA by AAMA; CMAC by AMCA; NCMA by NCCT; NRCMA or NRCAMA by NAHP; RMA by AMT; or RMA by ARMA.

Responsibilities

Communicate effectively between providers and patients.
Participate in quality initiatives, goal attainment, and clinical outcome improvement activities.
Collaborate with providers, administrative staff, and operations staff to ensure efficient patient visits.
Travel to and enter patients’ homes within a designated geographical region as requested.
Address urgent or emergent patient needs as directed and communicate patient condition information and safety concerns to the provider or healthcare team.
Work autonomously and demonstrate competency in practice-specific tasks and skills.
Communicate professionally with patients, family members, and caregivers while protecting patient privacy, rights, and confidentiality.
Document patient data, treatments, education, and other pertinent information according to Orlando Health and department policies and guidelines.
Act as a patient liaison to coordinate specialty testing and physician consultations, provide scheduling information, and follow up on referrals and orders.
Follow standard precautions and wash hands between patients and before entering and after exiting a patient’s home.
Assist with patient admission, transfer, and completion of episodes of care.
Measure and record temperature, blood pressure, pulse, respiratory rates, and food and fluid intake and output as needed during home visits.
Process incoming and outgoing calls independently and professionally using sound clinical judgment.
Provide service and care to patients, families, customers, and team members.
Maintain regular and punctual attendance and comply with Orlando Health policies and procedures.
Provide care and assess data appropriate to the age-specific needs of program patients.
Support planned changes and demonstrate awareness of medical/legal issues, patient rights, and regulatory and accrediting standards.
Use time and resources effectively and efficiently.
Attend departmental staff meetings and in-services and complete mandatory training.
Assist the business office with reception, scheduling, and completion of episodes of care as needed.