Medical Coordinator Assistant - Day Shift

Illumination Health + Home•Whittier, CA

1d•$20 - $24

About The Position

The Medical Coordinator Assistant facilitates medical care for homeless clients discharged from hospitals or other agencies contracted with Illumination Health + Home’s Recuperative Care Centers. The role provides medical follow-up coordination and social care to support clients’ recovery and well-being. The schedule is Saturday through Wednesday, 7:00 a.m. to 3:30 p.m. Pay is $20–$24 per hour; the posting also lists shift differentials of $1.50 for swing shift and $3 for graveyard shift. The assistant conducts client intakes and assessments, coordinates follow-up care, supports medication and health education needs, and documents client information. The role also includes administrative and record-keeping work, maintaining medical supplies and equipment, and following confidentiality, infection-control, and safety requirements.

Requirements

High school diploma or equivalent.
Basic computer skills, including sending and receiving emails and summarizing data in spreadsheets.
Knowledge of medical terminology, diagnoses, and medications.
Ability to maintain confidentiality of client information and work-related information and materials.
Ability to meet targets and work under pressure.
Ability to communicate concerns and feedback professionally and maintain healthy boundaries with clients.

Nice To Haves

Current, unrestricted Medical Assistant (MA) certificate or Emergency Medical Technician (EMT) license.
Two years of relevant experience.
Bilingual in English and Spanish.
Proficiency in Google Suite, including Mail, Docs, Sheets, and Calendar.
Valid California driver’s license.

Responsibilities

Perform initial intakes and document findings to ensure clients are discharged from hospitals with appropriate continuation-of-care needs.
Assess clients’ medical and mental health status upon arrival, including conducting head-to-toe assessments, checking vitals, determining insurance status, arranging follow-up appointments, and picking up or filling prescriptions as needed.
Conduct morning, afternoon, and evening checks on assigned clients to observe their well-being and identify changes in medical conditions.
Link clients to medical services, including insurance, primary care providers, specialists, and referrals.
Coordinate home health visits when needed and follow-up physician appointments.
Provide patient education about illnesses, medications, preventative measures, treatment management, and general health under the supervision of the Medical Coordinator.
Provide clients with an Exit Report listing current medications, future physician appointments, insurance information, and other applicable medical information.
Arrange transportation to and from medical appointments when needed to advocate for client needs.
Report emergency situations to a Supervisor or Manager and document incidents.
Seek the appropriate level of care to assess and treat medical complications, and initiate the medical response system when appropriate.
Support client recuperation by providing necessary items and space and assisting with facility upkeep.
Enter client information and case notes into KIPU and other documentation systems.
Complete and update medication, vitals, and/or diabetic logs.
Perform administrative tasks, including answering phones and filing paperwork.
Maintain inventory of medical supplies and medications.
Maintain confidentiality in accordance with HIPAA guidelines and DHS standards.
Provide clients with compliance forms upon admission to support compliance with program rules.
Use infection-control measures according to OSHA standards to protect staff and clients.
Conduct medication reconciliation and ensure proper disposal and pickup of biomedical and pharmaceutical waste.
Maintain a safe work environment by ensuring the cleanliness of the medication, wound care, and medication storage rooms.
Ensure medical equipment remains in operating condition.
Prioritize individual and client health and safety, meet targets, and work under pressure.
Communicate concerns and feedback to the Supervisor with tact and professionalism, and maintain healthy boundaries with clients.
Fulfill the organization’s guiding principles, including integrity, humility, sustainable compassion, quest for knowledge and critical thinking, client-centered care, innovation, advocacy, and stewardship and compliance.

Benefits

Medical insurance funded up to 91% by Illumination Health + Home, depending on plan, through Kaiser and Blue Shield.
Dental insurance.
Vision insurance.
Life insurance funded 100% by Illumination Health + Home.
AD&D insurance funded 100% by Illumination Health + Home.
LTD insurance funded 100% by Illumination Health + Home.
Employee Assistance Program.
Professional Development Reimbursement.
401(k) with company matching.
10 days of vacation PTO per year.
6 days of sick pay per year.
Potential eligibility for the Public Service Loan Forgiveness Program for federally qualified loans.