Medical Assistant (MA) - Urgent Care

ConvenientMD • Augusta, ME

12d

About The Position

ConvenientMD is seeking a Medical Assistant to support high-quality patient care and smooth clinic operations in its urgent care setting. The role includes interacting with patients, assisting healthcare providers, performing basic clinical procedures, documenting care, and coordinating with the clinical team. Medical Assistants may administer prescription medications in New Hampshire and Maine under the supervision and direction of licensed healthcare providers and in accordance with applicable regulations.

The position requires 12-hour shifts. Full-time employees must work three shifts per week, including at least four weekend shifts per month. Employees must be flexible to work nights, weekends, and holidays, and may need to work at other ConvenientMD locations within one hour of their primary clinic. Training shifts may also take place at another clinic within a one-hour commute.

ConvenientMD describes its workplace as collaborative and supportive of professional growth. Benefits include urgent care services at no cost to team members and their families, health, dental, and vision coverage, company-paid short-term disability, optional pet insurance, a 401(k) match after one year of service, reduced tuition rates through an educational alliance with Purdue University Global, and access to discounts on services and products.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross. CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time schedule requires three shifts per week, including at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at other ConvenientMD locations within one hour of the primary clinic and to travel for training shifts within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Strong written and verbal communication, collaboration, teamwork, and patient-focused interpersonal skills.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare, and follow-up care, and address patient questions and concerns.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, conducting phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations and guidelines.
• Prepare and administer medications accurately, understanding dosages, routes of administration, and potential side effects.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Work 12-hour shifts and maintain flexibility to work nights, weekends, and holidays.
• When needed, work at a minimum of three other ConvenientMD locations within one hour of the primary clinic, and travel for training shifts that may be held at another clinic within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Reduced tuition rates for team members and their families through an educational alliance with Purdue University Global.
• Access to discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED