Non-Certified Medical Assistant - Pain Management SLH

Rochester Regional Health•Town of Salem, NY

3d•$19 - $29•Onsite

About The Position

As a Medical Assistant in the Pain Clinic, you will use customer service and communication skills to support patient care and keep daily office operations running smoothly. The position is located at 49 Lawrence Ave, Potsdam, NY 13676, and is scheduled for 40 hours per week, generally from 8:30 a.m. to 5 p.m. or as clinic needs require. The role provides clinical support to providers and nursing staff, including patient intake and screenings, diagnostic testing, specimen handling, procedure assistance, patient education, and maintenance of clinical rooms and equipment. It also supports patient flow and administrative operations through scheduling, referrals, insurance verification, communications, records management, payments, and office supply management. The position has moderate clinical physical requirements, including frequent movement, standing, walking, lifting 20–50 pounds, pushing and pulling equipment, and assisting with patient positioning. Work may involve exposure to infectious agents, bodily fluids, chemicals, and radiation. Additional screening and safety requirements may include TB testing, mask-fit testing, and physical exams.

Requirements

Strong customer service skills.
Strong computer skills.
Strong communication skills.

Nice To Haves

Associate degree preferred.
Two years of pre-hospital care activities or acute/critical care experience preferred.
Medical Assistant Certification preferred.
For Elder ONE employment, one year of experience with a frail, elderly population preferred.

Responsibilities

Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
Obtain and document patient vital signs, history, and screenings, and promptly report abnormalities.
Perform EKGs, phlebotomy, and point-of-care testing; collect and process specimens for external testing.
Assist providers and nursing staff during procedures and clinical care activities.
Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
Provide patient education and instructions under provider or RN guidance.
Maintain exam and treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
Order and track clinical supplies; assemble information packets and support provider communications.
Support patient flow through check-in and check-out, scheduling, referrals, insurance verification, and phone management.
Facilitate patient communication, including mailing provider updates and assisting with MyCare sign-up.
Escort patients to ancillary services, such as lab and radiology, as needed.
Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
Compile data from patient records for quality assurance and improvement activities when requested.
Process payments and charge entry; manage non-clinical office supplies and distribute mail.
Perform other duties as assigned to ensure smooth practice operations.