Medical Assistant, Certified - Interventional Pain Management

Orlando Health•Zephyrhills, FL

2d•Onsite

About The Position

The Certified Medical Assistant performs patient care in an ambulatory setting under the direction of a physician or Advanced Practice Provider (APP). The position is in the Interventional Pain Management department in Zephyrhills, Florida, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The role is accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues and supports quality initiatives, clinical outcomes, and professional collaboration across clinical and administrative teams. The Medical Assistant gathers patient information, prepares patients and families for examinations, assists providers with examinations and procedures, provides routine treatments, and administers approved medication types. The role documents patient care and education, supports specialty testing and consultations, handles calls, and enters medication, laboratory, and diagnostic imaging orders into the electronic medical system under provider direction. The position also supports reception, scheduling, and patient discharge as needed, while following organizational policies, safety practices, infection-control standards, and regulatory requirements.

Requirements

High school diploma or equivalent.
Successful completion of Medical Assistant training from an approved technical school, or at least one year of verifiable and applicable work experience as a Certified Medical Assistant in a patient-care setting.
Current BLS Healthcare Provider Certification.
Current certification or registration as a Medical Assistant from an accepted agency, including CCMA (NHA), CMA (AAMA), CMAC (AMCA), NCMA (NCCT), NRCMA or NRCAMA (NAHP), or RMA (AMT, ARMA, or AAH). Other accepted Medical Assistant certifications or registrations may be considered case by case.

Responsibilities

Be accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
Participate in quality initiatives, goal attainment, and clinical outcome process-improvement activities.
Communicate professionally and effectively with patients and family members, and collaborate with administrative and operations staff.
Gather patient data through interviews and observation.
Assist patients and families with preparation for examinations.
Assist the physician or APP during examinations and procedures.
Demonstrate competency in practice-specific tasks and skills.
Provide routine treatments and administer approved medication types.
Document patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.
Act as a patient liaison to schedule specialty testing or specialty physician consultations and provide scheduling information.
Process incoming and outgoing calls independently and professionally using sound clinical judgment.
Enter medication, laboratory, and diagnostic imaging orders into the electronic medical system under provider direction.
Follow organizational and department policies, procedures, value statements, and Commitment to Excellent standards.
Practice personal and patient safety and follow infection-control standards.
Maintain reasonably regular and punctual attendance in accordance with applicable policies and laws.
Demonstrate knowledge and skills for age-specific patient care and assess data appropriate to patients’ needs.
Maintain awareness of medical/legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently.
Assist the business office with reception, scheduling, and patient discharge as needed.