Medical Assistant Pain Management

Advocate Health•Greensboro, NC

7d•$22 - $33

About The Position

The Medical Assistant supports clinical care in the Pain Management clinic at Wake Forest Baptist Medical Center. The role prepares and rooms patients, gathers and updates health information, performs laboratory procedures, assists physicians and advanced practice professionals with procedures, and administers routine medications under approved orders or protocols. The Medical Assistant follows through on tests, procedures, appointments, and referrals; communicates with patients and the care team; and may perform additional clinical support tasks according to specialty competencies and scope of practice. The position requires providing age-appropriate care and demonstrating the knowledge and skills needed to assess patient information and address age-specific needs in accordance with departmental policies and procedures. The role is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Graduation from an accredited Medical Assistant program.
Current Medical Assistant certification from one of the listed organizations: AAMA, NHA, NCCT, AMT, American Allied Health, NHCWA, NAHP, or NRMA.
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, using electronic mail, and exposure to electronic medical records systems.
Customer service skills that support a positive patient experience.
Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance; patient handling equipment and assistance from another team member are expected for patient lifts over 35 pounds or when a patient cannot assist.
Functional speech, vision, hearing, and touch, and ability to use fine-hand manipulation skills.
Ability to work with frequent exposure to mechanical, electrical, and chemical hazards, as well as blood and body fluids.

Nice To Haves

One year of experience is preferred.

Responsibilities

Prepare and room patients for examinations by obtaining vital signs and gathering, documenting, and updating pertinent health information, including chief complaints, allergies, and medications.
Monitor and complete Clinical Integration and Quality Improvement measures, notifying clinicians of opportunities within the Medical Assistant's scope.
Perform laboratory procedures such as strep tests, wound cultures, and specimen collection using aseptic technique and standard precautions.
Assist physicians and advanced practice professionals with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, and colposcopy.
Administer routine medications under physician or advanced practice professional orders or approved standing orders and protocols.
Follow through on procedure and test requests, pre-approved care algorithms, appointment scheduling, and referrals to other facilities or services.
Refer questions to registered nurses and physicians or advanced practice clinicians according to scope-of-practice guidelines, and relay information to patients as directed.
Communicate with clinicians and other healthcare team members to support clinic flow, adjusting as needed, and provide patients with accurate and timely information.
Perform basic or advanced clinical support tasks based on specialty and demonstrated competency, potentially including suture and staple removal, laboratory procedures, phlebotomy, EKG, spirometry, Holter monitor application, and prescription refills under approved protocols.
Provide care appropriate to patients' ages and developmental needs in accordance with departmental policies and procedures.
Operate equipment necessary to perform the job and use protective clothing and equipment as needed.

Benefits

Paid time off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible healthcare and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay, such as shift and on-call pay, based on position
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs