Medical Assistant (Flex) - San Diego, CA

Planned Parenthood of the Pacific Southwest•San Diego, CA

3d•$23 - $24•Onsite

About The Position

Planned Parenthood of the Pacific Southwest is seeking a Medical Assistant for its San Diego health center. The Medical Assistant supports the delivery of reproductive health care services under the medical supervision of a Clinician and/or Physician. The role provides clients with testing, screening, and education, and supports providers in delivering high-quality, efficient care. Duties may include screening clients, preparing exam rooms, and covering the front office as needed. The Medical Assistant is expected to provide excellent customer service in a nonjudgmental, empathetic manner. This is a flex position. Compensation is $23.00–$23.75 per hour, with an additional differential rate and mileage reimbursement for flex positions. The role includes back-office clinical duties and front-office administrative duties, as well as supporting client safety, satisfaction, regulatory compliance, and health center operations.

Requirements

High school diploma or equivalent.
One of the following: graduation from an accredited medical assistant or Certified Nursing Assistant (CNA) program; two years of comparable clinical back-office medical assistant, Long-Term Care/Care Partners, or Medication Technician experience; two years of experience as a health educator, STD and/or HIV prevention counselor, community/public health worker, or family-planning educator; or a bachelor’s degree.

Nice To Haves

Experience in women’s healthcare is preferred for the comparable clinical experience or health education experience pathways.

Responsibilities

Follow affiliate goals and policies for professionalism, in-clinic wait times, and addressing client complaints.
Contribute to health center productivity, quality, and revenue-cycle goals.
Obtain medical histories; interview and educate clients; and ensure informed consent.
Provide options and abortion education, and arrange appointments or referrals for follow-up medical services.
Perform basic laboratory work, including hemoglobin and pregnancy testing, urine dipsticks, venipuncture, and injections; package specimens for outside laboratories and record results.
Obtain vital signs, including blood pressure, height, and weight.
Clean and sterilize equipment and stock laboratory and exam rooms.
Assist clinicians as needed and support contraceptive services, medication abortion services including vaginal ultrasound, and colposcopy services.
Gather information about sensitive subjects, including rape, STIs, sexual activity risks for early teens, and abortion.
Monitor center flow and client wait times.
Enter and update client information in computer systems, maintaining accuracy in the Agency’s Practice Management and Electronic Medical Record systems.
Communicate with the Patient Flow Coordinator, Center Manager, and other center staff.
Greet clients, answer and refer phone calls, and make appointments.
Assess client finances, including verifying insurance, health-plan authorization, and Medi-Cal cards with photo ID; collect fees and donations according to Agency guidelines; complete forms and obtain signatures; and review and reconcile billing daily.
Schedule family-planning appointments, including contraceptive and abortion services; provide abortion referral and education, and sterilization education.
Follow safety and infection-control policies and comply with regulatory requirements, including TB testing, emergency policy reviews and drills, and OSHA training reviews.
Attend trainings, staff meetings, and in-services to maintain and increase knowledge of protocols and procedures.
Promote client satisfaction; prepare the center for opening and secure it for closing as required; and successfully complete required units.
Identify and report errors, near misses, and employee, patient, and customer safety concerns promptly; communicate risks to a supervisor to help minimize risk.
Follow the PPPSW Code of Conduct and applicable laws and regulations, maintaining professional and ethical standards.