Medical Assistant (Flex) - San Diego, CA

Planned Parenthood of the Pacific Southwest•San Diego, CA

About The Position

Planned Parenthood of the Pacific Southwest is seeking a Medical Assistant for its San Diego, California Health Center. Under the medical supervision of a Clinician and/or Physician, the Medical Assistant supports the delivery of reproductive health care by providing testing, screening, and education, and by assisting providers in delivering high-quality, efficient care. The role includes both back-office clinical functions and front-office duties as needed, including client screening, exam-room preparation, and front-office coverage. The Medical Assistant is expected to provide excellent, empathetic, non-judgmental customer service.

Requirements

High school diploma or equivalent.
Graduate of an accredited medical assistant program, or a Certified Nursing Assistant (CNA) program, or two years of comparable experience in clinical back-office medical assisting, long-term care/care partner work, or as a medication technician; alternatively, two years of experience as a health educator, STD and/or HIV prevention counselor, community/public health worker, or family-planning educator; or a bachelor’s degree.
Provide excellent customer service in an empathetic, non-judgmental manner.
Comply with applicable safety, infection-control, regulatory, professional, and ethical requirements.

Nice To Haves

Experience in women’s healthcare is preferred.

Responsibilities

Adhere to affiliate goals and policies regarding professionalism, in-clinic and system wait times, and procedures for addressing client complaints.
Participate in health center efforts to meet established productivity, quality, and revenue-cycle goals.
Obtain medical histories; interview and educate clients; and ensure informed consent.
Provide options and abortion education and arrange appointments or referrals for follow-up medical services.
Perform basic laboratory work, including hemoglobin and pregnancy testing, urine dipsticks, venipuncture, and injections; package outside-laboratory specimens; and record laboratory results.
Obtain client vital signs, including blood pressure, height, and weight.
Clean and sterilize equipment and stock laboratory and examination rooms.
Assist clinicians as needed and support clinical services, including contraceptive care, medication abortion services (including vaginal ultrasound), and colposcopy services.
Gather information about sensitive subjects, including rape, STIs, risks of sexual activity for early teens, and abortions.
Monitor center flow and client wait times; enter and update client data; and ensure accurate information in the Agency’s Practice Management and Electronic Medical Record systems.
Maintain ongoing communication with the Patient Flow Coordinator, Center Manager, and other center staff.
Greet clients, answer and refer phone calls, and make appointments.
Assess client finances, including verifying insurance and health-plan authorization and checking Medi-Cal cards with photo identification; collect fees and donations according to Agency guidelines; complete forms and obtain signatures; and review and reconcile billing daily.
Schedule family-planning appointments, including contraceptive and abortion services, and provide abortion referral and education and sterilization education.
Follow safety and infection-control policies and procedures and meet regulatory requirements, including required TB testing, emergency-policy reviews and drills, and OSHA training.
Attend trainings, staff meetings, and in-services to maintain and increase knowledge of protocols and procedures.
Ensure client satisfaction; prepare the center for opening and secure it for closing as required; and complete required unit work.
Identify and promptly report errors, near misses, and employee, patient, or customer safety concerns; communicate identified risks proactively to a supervisor to help minimize risk.
Comply with the PPPSW Code of Conduct and applicable laws and regulations, maintaining high professional and ethical standards.