Medical Assistant (Flex) - Corona, CA

Planned Parenthood of the Pacific Southwest•Corona, CA

8d•$23 - $24•Onsite

About The Position

Planned Parenthood of the Pacific Southwest is seeking a Medical Assistant for its health center in Corona, California. The Medical Assistant supports the delivery of reproductive health care services under the medical supervision of a clinician and/or physician. The role includes providing testing, screening, and education to clients, and supporting providers in delivering high-quality, efficient care. The Medical Assistant screens clients, prepares exam rooms, and may cover front-office duties. They are expected to provide excellent, empathetic, non-judgmental customer service. This flex position receives an additional differential rate and mileage reimbursement. Compensation is $23.00 to $23.75 per hour, before the additional differential. The role supports clinical and administrative operations, including back-office testing and documentation, client education and referrals, appointment scheduling, billing-related tasks, maintaining safe and compliant practices, and supporting a positive client experience.

Requirements

High school diploma or equivalent.
Graduate of an accredited medical assistant program or Certified Nursing Assistant (CNA) program; or two years of comparable experience in clinical back-office medical assisting, long-term care/care partners, or as a medication technician; or two years of experience as a health educator, STD and/or HIV prevention counselor, community/public health worker, or family planning educator; or a bachelor's degree.
Ability to provide excellent customer service in a non-judgmental, empathetic manner.
Ability to perform the clinical, administrative, and client-service duties described in the posting.

Nice To Haves

Experience in women's healthcare.

Responsibilities

Follow affiliate goals and policies related to professionalism, clinic wait times, and the process for addressing client complaints.
Participate in health center efforts to achieve productivity, quality, and revenue cycle goals.
Obtain medical histories; interview and educate clients; and ensure informed consent.
Provide options and abortion education, and arrange appointments or referrals for follow-up medical services.
Perform basic lab work, including hemoglobin testing, pregnancy tests, urine dipsticks, venipuncture, and injections; package specimens for outside labs and record results.
Obtain vital signs, including blood pressure, height, and weight.
Clean and sterilize equipment, and stock laboratory and examination rooms.
Assist clinicians as needed and support contraceptive services, medication abortion services including vaginal ultrasound, and colposcopy services.
Gather information about sensitive subjects, including rape, sexually transmitted infections, risks of sexual activity for early teens, and abortions.
Monitor center flow and client wait times.
Enter and update client information in computer systems, ensuring accuracy in the Agency's Practice Management and Electronic Medical Record systems.
Communicate regularly with the Patient Flow Coordinator, Center Manager, and other center staff.
Greet clients, answer and refer phone calls, and make appointments.
Assess client finances, including verifying insurance and health plan authorization, checking Medi-Cal cards with picture ID, collecting fees and donations according to Agency guidelines, completing forms, obtaining signatures, and reviewing and reconciling billing daily.
Schedule family-planning appointments, including appointments for contraceptives and abortion services.
Provide abortion referral and education, and sterilization education.
Comply with safety and infection-control policies and procedures.
Meet regulatory requirements, including annual TB testing, biannual review of emergency policies and procedures and drills, and annual OSHA training review.
Attend trainings, staff meetings, and in-services to maintain and increase knowledge of protocols and procedures.
Ensure client satisfaction.
Prepare the center for opening and secure it for closing, as required.
Complete required units.
Identify and promptly report errors, near misses, and employee, patient, or customer safety concerns in support of the Just Culture Philosophy.
Communicate identified risks proactively to a supervisor to help minimize risk.
Follow PPPSW's Code of Conduct and maintain professional and ethical standards in compliance with applicable laws and regulations.