Medical Assistance Pediatric and Family Medicine

Banner Health•Surprise, AZ

7d•Onsite

About The Position

The Medical Assistant assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. The role uses specialized knowledge, judgment, and skills to provide an excellent patient experience in a pediatric and family medicine clinic. The position prepares patients for examinations and treatment, assists providers with examinations and minor in-office procedures, coordinates patient care and related services, supports medical records and billing documentation, and maintains a clean, safe clinical environment. The Medical Assistant works under the direct supervision of providers and interacts with patients, families, staff, physicians, and external healthcare contacts. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program; they must obtain national certification within 12 months of hire. The role is based at 15800 N Litchfield Rd., Suite 150, Surprise, Arizona. The schedule consists of four 10-hour days, including one weekly shift from 7:00 a.m. to 7:00 p.m.; clinic operating hours are Monday through Thursday, 7:00 a.m. to 7:00 p.m., and Friday, 7:00 a.m. to 5:00 p.m. A rotating Saturday shift from 7:30 a.m. to 1:00 p.m. may be required.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification as an RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT. Uncertified applicants may be considered with proof of formal Medical Assistant education and must obtain national certification within 12 months of hire.
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, other measurements, chief complaints, and pain scores as appropriate; report changes in a patient's condition to the clinician.
Assist providers with examinations and minor in-office procedures, including taking blood pressure, documenting respiration and heart rate or pulse, taking temperature, performing phlebotomy, ear irrigation, and EKGs; chaperone as needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results to patients; serve as a resource to clinicians and administer medications when authorized by policy or direction.
Provide clerical support and maintain complete patient documentation, including medical records, labs, authorizations, X-rays, hospital records, and prior care relevant to each visit; provide accurate billing information promptly.
Maintain a clean and functional environment by cleaning and disinfecting equipment and clinical areas, following sterilization procedures and OSHA guidance, performing basic equipment maintenance, and coordinating repairs.
Order supplies as directed and stock patient-care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources to support patients and families as health status changes.