Medical Assistant - Congress - Family Medicine

El Rio Community Health Center•Tucson, AZ

4d•$18 - $26•Onsite

About The Position

The Medical Assistant serves as part of a team providing quality healthcare to El Rio patients. The role provides direct patient care and clinical and non-clinical services within the Medical Assistant’s scope of practice at a clinic location assigned by management. Work is performed under general supervision and review, with issues involving departures from standard policies or procedures referred to a supervisor. The role supports El Rio Health’s mission to provide comprehensive, quality healthcare that is affordable and accessible. The Medical Assistant follows organizational and nursing policies and procedures, maintains patient confidentiality and a safe, hygienic work environment, and completes required documentation in the patient’s Electronic Health Record (EHR).

Requirements

High school diploma or General Education Diploma (GED); an equivalent combination of education and experience may be considered if directly related to the job’s functions and responsibilities.
Medical Assistant certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for healthcare providers.
Current, valid Level I fingerprint clearance card in good standing, or application for the card within seven working days after beginning employment. Arizona employees must submit a fingerprint clearance card or receipt before the hire or transfer date, with the Level I Non-IVP card received within 30 days after that date.
Reliable transportation may be required to meet operational reassignments during the workday. Employees who drive during work hours must have a valid driver’s license and meet Arizona vehicle insurance requirements.
Ability to perform the essential functions of the job, with reasonable accommodations available as described in the posting.

Nice To Haves

One year of experience as a medical assistant in an ambulatory healthcare setting.
Bilingual English/Spanish skills, including the ability to speak, read, and write in both languages.

Responsibilities

Complete assigned clinical and non-clinical duties, tasks, and responsibilities within reasonable time frames and established performance standards.
Complete the patient intake process before the provider visit, including documenting information, patient responses, and actions in the patient’s EHR.
Perform procedures and activities within the Medical Assistant scope of practice and comply with Nursing Policies and Procedures.
Anticipate and respond to patient needs, coordinating outside medical records and laboratory and radiology results as needed.
Complete provider orders and ensure patients understand their discharge instructions.
Document completed orders and actions in the EHR and submit them for processing within the defined period.
Complete administrative and non-clerical activities received through El Rio Health IT systems or the Patient Portal, including required documentation.
Maintain proficiency and meet performance expectations, including completing annual competency skills evaluations.
Maintain a clean, safe, and hygienic work environment in work areas, workstations, and examination rooms, and follow hand-washing requirements.
Follow compliance and reporting requirements applicable to Joint Commission Accreditation standards.
Protect patient confidentiality and comply with HIPAA and corporate requirements.
Follow the Code of Conduct, organizational policies and procedures, Standing Orders, and Service Excellence requirements.
Address safety issues and hazards or promptly inform management, follow Health and Safety Policies and Procedures, and participate in safety programs, which may include emergency response team assignments.
Maintain professional conduct and acceptable performance at assigned clinic locations or other assignments supporting operational needs.
Use appropriate critical-thinking and problem-solving skills to prioritize and resolve clinical or non-clinical problems in a timely manner.
Communicate proactively and effectively with patients to promote compliance with appointments and treatments, and document communication in the EHR according to Nursing Policies and Procedures.
Identify and immediately report safety hazards or potential hazards to supervisory staff.
Label, rotate, and stock medications, medical supplies, and equipment, maintaining appropriate inventories for operational use.