Center Care Team - Medical Assistant, Bilingual

ArchWell Health • Phoenix, AZ

13d

About The Position

The Medical Assistant (MA) is a key member of ArchWell Health’s clinical care team, supporting the primary care provider (PCP) and helping ensure efficient, compassionate care for members. The MA works collaboratively with teammates to greet and room members, assess health conditions, and perform routine diagnostic testing during appointments. The role also includes patient intake, screenings, communication with patients and clinical personnel, basic clinical procedures under physician supervision, and health coaching for a defined group of patients.

ArchWell Health provides value-based primary care focused on older adults, with an emphasis on provider-patient relationships, routine wellness, and helping members stay healthy and engaged. Care is delivered at neighborhood centers designed to be comfortable and accessible to seniors. ArchWell Health is an equal opportunity employer.

Requirements

• High school diploma or GED.
• Bilingual proficiency in a language suited to member demographics, with the ability to pass a formal proficiency exam during selection.
• At least 1 year of work experience as a Medical Assistant.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as training as a foreign-trained physician or paramedic.
• BLS for Healthcare Providers certification.
• Experience with EClinicalWorks or a similar electronic medical record system.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to take initiative, think creatively, and work effectively.
• Ability to work effectively with people across seniority levels and with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication skills and a customer-oriented approach.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, identify risks, find solutions, and address recurring defects.
• Experience with claims and quality reports and analytical software packages.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and collecting medical histories.
• Perform examinations and routine screenings, ensuring patients are informed and their questions and concerns are addressed.
• Listen and engage with patients throughout appointments, and report patient needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Focus on patient experience when handling patient phone messages, including returning calls, routing calls, and contacting patients to obtain and relay pertinent information to the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Ensure compliance with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Travel occasionally for company meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED