Medical Assistant / Medical Front Office

NextCare • Plano, TX

9d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team-oriented setting. The role supports patient care in the back office and may also provide front-office reception support to help maintain smooth clinic operations and patient flow.

The Medical Assistant assists providers with examinations, procedures, and other direct-care processes under provider supervision and within the applicable scope of practice. Duties include taking patient vitals, administering medications as directed, performing blood draws, collecting urine specimens, and potentially performing splinting, casting, physicals, ear lavage, wound care, and oxygen administration. The role also includes following safety, clinical, laboratory, and accreditation requirements; documenting and reporting unusual patient occurrences; and promptly raising patient or employee safety concerns.

Additional laboratory duties may include moderate-complexity testing, quality control and calibration, maintaining inspection-ready records, completing competency assessments and proficiency testing, processing specimens and entering results into the laboratory information system, and notifying providers of critical results.

When supporting the front office, the Medical Assistant may keep patients and families informed about wait times, monitor patient flow, and process discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. The role supports respectful, dignified customer service and the clinic’s operational needs.

Requirements

• High school diploma or equivalent.
• Completion of an approved, accredited Medical Assistant training program; or completion of an unapproved, non-accredited Medical Assistant training program plus an applicable national certification; or, for states other than Arizona, completion of an unapproved Medical Assistant training program plus at least one year of post-program Medical Assistant employment or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
• For the certification pathway, national certification through one of the following organizations: AAMA (CMA), AMT (RMA), or NHA (CCMA).
• Proficiency with EMR/EHR systems.
• Ability to work in a fast-paced setting and as part of a team.
• Customer-friendly approach and passion for patient care.

Nice To Haves

• Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.

Responsibilities

• Assist providers with examinations, including taking patient vitals, procedures, and other direct patient-care processes under supervision and within the Medical Assistant scope of practice.
• Administer medications according to provider direction, company policy, and required safety protocols.
• Perform blood draws as directed by the provider.
• Collect urine specimens for testing, including employer drug screens, as needed.
• Perform splinting and casting as needed.
• Conduct physicals, including sports physicals.
• Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
• Promptly report unusual patient occurrences, including medication events, to the provider on duty using an incident report.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow laboratory and clinical accreditation policies and requirements.
• Use EMR/EHR systems proficiently.
• Perform other related duties as assigned or described by company policy.
• When assigned laboratory duties, perform authorized moderate-complexity clinical testing in accordance with the laboratory’s COLA-approved SOP manual.
• Complete and document instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
• Maintain orderly, verifiable, audit-ready laboratory records for pre-analytical, analytical, and post-analytical activities.
• Participate in documented competency assessments semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements.
• Complete and document blind proficiency-testing samples in the same manner as patient specimens and follow anti-commingling regulations.
• Accession, process, centrifuge, and assess specimen integrity; accurately report data in the Laboratory Information System.
• Recognize critical, life-threatening results and promptly follow notification protocols for the attending healthcare provider.
• When supporting front-office reception, inform patients and families about wait times, monitor patient flow, and process discharges, including preparing charges, collecting payment, obtaining signatures, and issuing receipts.
• Provide respectful, dignified customer service and help maintain smooth clinic operations and patient flow.

Benefits

• Full-time employees: medical benefits, health savings account, dental insurance, vision insurance, basic life insurance, voluntary employee/spouse/child life insurance, long-term disability, short-term disability, employee assistance program, critical illness coverage, accident coverage, legal benefits, identity theft benefits, and paid time off.
• Employees of all statuses are offered 401(k) plan benefits.
• Employees in select positions are offered shift differential benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED