Medical Assistant (FGP) - Atlantis, FL

NYU Langone Health • Atlantis, FL

11d • Onsite

About The Position

The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care at NYU Langone Health Faculty Group Practice. The role prepares patients and examination rooms, validates patient identifiers, records vital signs, collects and processes blood and other specimens, performs point-of-care testing within scope and documented competencies, and supports patient flow and a positive patient experience. It also includes administrative work such as scheduling, answering calls, managing inbasket messages, updating records in Epic, and supporting medication refills, referrals, and prior authorizations.

The Medical Assistant prepares patient encounters by reviewing and updating relevant medical history, medications, test results, imaging, and other visit information. The role may accompany physicians during examinations and accurately document the dictated history, findings, diagnoses, orders, and follow-up instructions. The position follows organizational clinical, infection-control, privacy, and safety procedures; maintains and stocks rooms and equipment; and collaborates with clinical and administrative colleagues to support continuity of care and service quality.

As a Faculty Group Practice Brand Ambassador, the Medical Assistant upholds NYU Langone Health’s mission, vision, and values and supports a welcoming, timely, and consistent patient experience. The role communicates clearly with patients and colleagues, anticipates patient needs, participates in service recovery, and escalates clinical concerns or other issues to the appropriate staff or leadership.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution, or possession upon hire of a current medical assistant certification from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to and from exam rooms and assist with patient flow throughout the facility.
• Clean and stock examination and treatment rooms, supply closets, and equipment; replenish supplies as needed.
• Obtain and document patient vital signs and other intake information and tests within the defined scope of practice.
• Validate patient identity using required identifiers, including name and date of birth, when accessing or updating records.
• Collect, handle, process, and document blood and other specimens according to organizational policies and procedures.
• Perform point-of-care testing such as EKG, glucose testing, pregnancy testing, and urinalysis when appropriately trained and competent.
• Prepare patient encounters by reviewing and updating relevant medical history, medications, laboratory work, imaging, and other visit information in Epic.
• Assist physicians during patient intake and examinations, transcribe dictated histories and examination information, and accurately document diagnoses, symptoms, orders, prescriptions, and follow-up instructions.
• Support clinical quality and MIPS workflows by updating patient records and histories, and scanning or uploading diagnostic reports when required.
• Communicate the functionality and purpose of MyChart to patients and ensure appropriate translation services or equipment are available before visits.
• Answer and document patient calls and communications; refer clinical questions and concerns to an RN or provider.
• Review and manage inbasket messages and assist with patient medical advice requests according to best practices.
• Assist with prescription refill requests by locating prescriptions and visit information and routing requests to the appropriate clinician for evaluation and processing.
• Partner with administrative and clinical personnel on prior authorizations, medication refills, and referrals.
• Assist physicians with procedures and setup as required by the specialty.
• Clean and sterilize designated equipment and follow infection-control, safety, and downtime procedures.
• Maintain clinical equipment and specimen-related logbooks and support documentation and maintenance of clinical supplies and equipment.
• Promote a positive patient experience by greeting patients professionally, explaining care interactions, collaborating with colleagues, anticipating needs, and participating in service recovery.
• Communicate effectively with providers, administrative staff, colleagues, and leadership; escalate issues and share opportunities to improve patient experience and access.
• Complete required annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED