Medical Assistant (FGP) - Delray Beach, Florida

NYU Langone Health • Delray Beach, FL

4d • Onsite

About The Position

The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care at NYU Langone Health Faculty Group Practice. The role includes validating patient identifiers; preparing patients and rooms for examination; obtaining and recording vital signs; collecting and processing blood and other specimens; performing designated point-of-care tests; and completing administrative tasks such as appointment scheduling, phone calls, data entry, and electronic message management.

The Medical Assistant supports patient flow, prepares encounters and records in Epic, assists physicians with procedures and visit documentation, and coordinates with clinical and administrative teams on prescriptions, referrals, prior authorizations, and continuity of care. The position also maintains exam rooms, supplies, and equipment according to organizational and infection-control policies, while protecting patient privacy and following required competencies and safety procedures.

The role promotes a positive patient experience by communicating clearly and professionally, anticipating patient needs, supporting timely resolution of questions, and following the Faculty Group Practice service strategy. NYU Langone Florida describes a comprehensive benefits and wellness package, including financial security benefits, time off, employee resource groups, and an employee wellness program.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant program from an accredited institution, or a current medical assistant certification from a nationally recognized accredited institution upon hire.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to exam rooms and assist with patient flow through exam and treatment areas.
• Clean and stock exam rooms and treatment areas; replenish supplies and communicate when restocking is needed.
• Obtain and record patient vital signs and complete intake tasks and other tests within the defined scope of practice.
• Validate patient identifiers, including name and date of birth, when accessing or updating medical records.
• Collect, handle, and process blood and other specimens according to organizational policies and procedures.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy tests, and urinalysis, with required competencies documented.
• Prepare patient encounters by ensuring relevant information, including bloodwork, radiology images, medications, and medical history, is current.
• Review and import visit preparation materials, outside information, and patient history before provider encounters.
• Update patient records and histories in Epic, support MIPS workflows, and scan or upload diagnostic reports when required.
• Communicate the purpose and functionality of MyChart to patients during intake.
• Ensure appropriate translation services or equipment are arranged before visits.
• Follow equipment, specimen collection, and clinical safety logbook procedures.
• Maintain patient privacy in accordance with HIPAA standards and follow applicable downtime procedures.
• Answer appropriate patient calls, document communications, and refer clinical questions or concerns to an RN or provider.
• Review and manage inbasket messages, including tasks related to patient medical advice requests.
• Assist with prescription refill requests by locating prescriptions and visit information in the EMR and routing requests to the appropriate clinical staff.
• Partner with administrative and clinical personnel to complete prior authorizations, medication refills, and referrals.
• Assist physicians with procedures and setup as appropriate to the specialty.
• Accompany physicians during visits and accurately transcribe dictated histories, examination findings, diagnoses, symptoms, orders, follow-up instructions, and prescriptions.
• Clean and sterilize designated equipment after use according to organizational guidelines and documented competency requirements.
• Support clinical quality management by documenting and maintaining clinical supplies and equipment.
• Complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Promote a positive patient experience by greeting patients warmly, stating name and role, and clearly communicating each step of care or interaction.
• Work collaboratively with colleagues and site management to address patient inquiries and resolve issues in a timely manner.
• Anticipate patient needs, participate in service recovery using the LEARN model, and escalate concerns to leadership when appropriate.
• Share opportunities to improve patient experience and access with appropriate leadership.
• Collaborate with Patient Access Center and Central Billing Office team members and support the Access Agreement principles.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED