Medical Assistant (FGP) - Delray Beach, Florida

NYU Langone Health • Delray Beach, FL

21h • Onsite

About The Position

The Medical Assistant supports physicians, Advanced Care Practitioners, and nurses in providing patient care at NYU Langone Health Faculty Group Practice in Delray Beach, Florida. The role includes validating patient identifiers; preparing patients and rooms for examinations; collecting and documenting vital signs; drawing blood and collecting other specimens; performing specified point-of-care tests; and assisting with patient flow and clinical procedures. The Medical Assistant also completes administrative work such as scheduling, answering calls, managing inbasket messages, supporting prescription refills and referrals, and entering information into patient records.

The position prepares patient encounters by updating relevant records and information in EPIC, assists physicians with documenting visits, and supports clinical quality, safety, infection control, and equipment and supply processes. It also emphasizes patient privacy, effective communication, appropriate escalation of clinical questions, and a positive patient experience consistent with the organization’s service principles.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution, or a current medical assistant certification from a nationally recognized accredited institution upon hire.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to and from examination rooms and treatment areas, and assist with patient flow.
• Clean and stock examination and treatment rooms; maintain supplies and communicate replenishment needs.
• Measure and record vital signs and complete intake tasks and other tests within the defined scope of practice.
• Validate patient identifiers and medical records when accessing or updating patient information.
• Collect, handle, process, and document blood and other specimens according to organizational policies and procedures.
• Perform point-of-care tests such as EKG, glucose testing, pregnancy testing, and urinalysis when competent and authorized.
• Prepare patient encounters by updating relevant information, including bloodwork, imaging, medications, medical history, and outside information in EPIC.
• Support quality initiatives and MIPS workflows by updating records, documenting histories and vital signs, and uploading or linking diagnostic reports as needed.
• Communicate the purpose and functionality of MyChart and ensure appropriate translation services or equipment are available before visits.
• Follow infection-control, equipment, specimen-handling, clinical safety, downtime, privacy, and annual competency requirements.
• Answer and manage appropriate patient calls and electronic messages, document communication outcomes, and refer clinical concerns to an RN or provider.
• Assist with inbasket message management, prescription refill requests, prior authorizations, referrals, and continuity-of-care tasks.
• Assist physicians with patient intake, procedures, room set-up, and accurate transcription and documentation of visits, diagnoses, orders, and follow-up instructions in EPIC.
• Communicate effectively with providers, administrative staff, colleagues, and site management; escalate issues and collaborate to resolve patient inquiries.
• Promote a positive patient experience by greeting patients professionally, explaining interactions, anticipating needs, and participating in service recovery.
• Share opportunities to improve patient experience and access, and collaborate with Patient Access Center and Central Billing Office teams.
• Perform other duties as assigned or needed.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED