Medical Assistant (FGP) - West Palm Beach, Florida

NYU Langone Health • West Palm Beach, FL

1h

About The Position

The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care. The role includes validating patient identifiers; preparing patients and rooms for examinations; measuring and recording vital signs; drawing blood and collecting other laboratory samples; and performing administrative tasks such as scheduling appointments, answering calls, and entering data.

The Medical Assistant supports clinical workflows by preparing patient encounters and updating records in EPIC, assisting with intake and documentation, performing point-of-care tests within the defined scope of practice, and handling specimens according to organizational policies. The role also supports patient flow, room and equipment readiness, infection control, privacy, and quality initiatives.

The position contributes to a positive patient experience by communicating clearly with patients and colleagues, explaining MyChart and care interactions as appropriate, supporting access and service recovery, and escalating clinical concerns to an RN or provider. The Medical Assistant collaborates with clinical and administrative teams on inbasket messages, prescription refills, prior authorizations, referrals, and continuity of care.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution, or current medical assistant certification upon hire from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Experience as a Medical Assistant.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to examination rooms and help maintain patient flow through examination and treatment areas.
• Clean, prepare, and stock examination and treatment rooms and supply areas; replenish supplies and maintain equipment as needed.
• Measure and record patient vital signs and complete intake tests within the defined scope of practice.
• Validate patient identifiers, including name and date of birth, when accessing or updating medical records.
• Obtain, process, handle, and transport blood and other specimens according to organizational policies and procedures.
• Perform point-of-care testing such as EKG, glucose testing, pregnancy testing, and urinalysis when appropriately competent and authorized.
• Prepare patient encounters by ensuring relevant bloodwork, radiology images, medications, medical history, and other information are up to date.
• Review and import patient-preparation materials, outside information, and patient history before provider encounters.
• Update patient records and document vital signs, medical and surgical history, immunizations, orders, diagnoses, symptoms, follow-up instructions, and prescriptions as directed.
• Assist physicians with patient intake, procedures, room set-up, and transcription of visit information into EPIC.
• Answer and document appropriate patient calls, review and respond to inbasket messages, and refer clinical questions or concerns to an RN or provider.
• Assist with prescription refill requests by locating the prescription and last visit in the EMR and routing the request to an RN, LPN, or provider for evaluation and processing.
• Partner with clinical and administrative personnel on prior authorizations, medication refills, and referrals related to continuity of care.
• Communicate the functionality and purpose of MyChart to patients during intake and ensure appropriate translation services or equipment are in place before visits.
• Follow infection-control standards; clean and sterilize designated equipment and maintain required competency documentation.
• Follow clinical logbooks, safety measures, downtime procedures, and FGP standards for clinical supplies and equipment.
• Maintain patient privacy in accordance with HIPAA standards and complete annual competencies such as fire safety and hazardous waste requirements.
• Promote a positive patient experience by greeting patients professionally, communicating care steps, anticipating needs, and participating in service recovery.
• Collaborate with colleagues, site management, the Patient Access Center, and Central Billing Office to support patient experience and access.
• Share opportunities to improve patient experience and access with appropriate leadership and escalate issues as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED