Medical Assistant, FGP - Garden City
About The Position
The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care. The role includes validating patient identifiers, preparing patients and examination rooms, measuring and recording vital signs, drawing blood, collecting and processing other lab samples, performing point-of-care tests, and completing administrative work such as scheduling, answering calls, data entry, and managing patient messages. The Medical Assistant also helps maintain patient flow, supports documentation and quality initiatives, and promotes a positive patient experience while following organizational policies, clinical guidelines, and privacy standards. The position works with the clinical and administrative teams to prepare patient encounters, update records in EPIC, assist with procedures, process prescription refill requests, coordinate referrals and prior authorizations, and communicate patient concerns to the appropriate clinical staff. It also involves maintaining supplies and equipment, cleaning and sterilizing designated equipment, and supporting safe, timely access to care.
Requirements
- High school diploma or equivalent.
- Completion of a Medical Assistant program from an accredited institution, or a current medical assistant certification from a nationally recognized accredited institution upon hire, such as AAMA, AMT, NCCT, or NHA.
- Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
- Demonstrated computer skills.
- Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient care experience.
- Ability to communicate effectively with all levels of the organization.
Nice To Haves
- Medical Assistant experience.
- EKG experience.
- Phlebotomy and venipuncture experience.
- Knowledge of another language.
Responsibilities
- Escort patients to exam rooms and support patient flow throughout the practice.
- Clean and stock examination and treatment rooms; replenish supplies and communicate when supplies need to be replenished.
- Measure and record vital signs and complete patient intake and other tests within the defined scope of practice.
- Validate patient identity and medical record details, including name and date of birth.
- Collect, handle, and process blood and other specimens in accordance with organizational policies and procedures.
- Perform point-of-care tests, including EKG, glucose testing, pregnancy testing, and urinalysis, when applicable and with required competency documentation.
- Prepare patient encounters by ensuring relevant information is current, including bloodwork, radiology images, medications, and medical history.
- Review and import patient-preparation materials, outside information, and patient history before provider encounters.
- Update and document patient records in EPIC, including vital signs, histories, diagnostic reports, orders, and physician-dictated encounter information.
- Assist physicians with patient intake, procedures, and procedure set-up as appropriate to the specialty.
- Answer and manage appropriate patient calls and electronic messages, document communication outcomes, and refer clinical questions or concerns to an RN or provider.
- Assist with inbasket message management and prescription refill requests, including routing requests to the appropriate clinical staff for evaluation and processing.
- Partner with administrative and clinical personnel on prior authorizations, medication refills, and referrals.
- Communicate the functionality and purpose of MyChart to patients during intake and ensure appropriate translation services or equipment are available before visits.
- Follow equipment, specimen collection, infection control, downtime, and other clinical safety procedures and maintain related logbooks and documentation.
- Maintain patient privacy in accordance with HIPAA standards and complete annual competencies such as fire safety, hazardous waste, and HIPAA compliance.
- Promote a positive patient experience by greeting patients professionally, communicating clearly, anticipating needs, collaborating with colleagues, and supporting service recovery.
- Communicate effectively with providers, administrative staff, peers, supervisors, and leadership; escalate issues as appropriate.
- Share opportunities to improve patient experience and access and collaborate with the Patient Access Center and Central Billing Office.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits and wellness package.
- Financial security benefits.
- Generous time-off program.
- Employee resource groups for peer support.
- Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
