Medical Secretary - Cardiology - Garden City

NYU Langone Health • Garden City, KS

11d • Onsite

About The Position

NYU Langone Hospital—Long Island is hiring a Medical Secretary to support daily operations in its Cardiology practice in Garden City. The role performs administrative and clerical work, including scheduling patient visits and procedures, handling calls and messages, coordinating with other areas of the Medical Center, and maintaining efficient provider schedules. The Medical Secretary supports patient access and a positive patient experience while working collaboratively with physicians, nurses, office staff, and other NYU Langone teams.

The position manages appointment and referral workflows, provider calendars, waitlists, authorizations, patient communications, and incoming and outgoing records. It also supports prescription renewal workflows, prepares routine documents, maintains confidentiality, and ensures records and forms are accurately processed in accordance with relevant procedures. Questions involving diagnosis, treatment, or clinical information are referred to licensed clinical staff.

The role requires a high school diploma, at least one year of prior physician practice experience and knowledge of medical terminology (or an equivalent combination of education and experience), communication and organizational skills, attention to detail, and proficiency with Microsoft Office and an electronic health record system. Intermediate knowledge of scheduling programs or EPIC is preferred.

Requirements

• High school diploma.
• One year of prior physician practice experience and knowledge of medical terminology, or an equivalent combination of education and experience.
• Written and oral communication skills, including the ability to communicate effectively with all levels of the organization.
• Excellent organizational skills and the ability to prioritize multiple tasks, projects, and assignments.
• Exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office and an electronic health record system; light, accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient-care experience.

Nice To Haves

• Intermediate knowledge of computer-based scheduling and appointment programs or the EPIC EHR system is strongly preferred.

Responsibilities

• Schedule appointments for visits, treatments, and procedures; review confirmations and manage waitlists.
• Communicate appointment and procedure details, preparation instructions, forms, schedule changes, and referral or authorization status to patients.
• Obtain and document referrals and authorizations, initiate and follow up on pre-authorizations and appeals, and arrange peer-to-peer communication when required.
• Answer and screen calls, take messages, address non-clinical questions, and route calls and messages to the appropriate person.
• Review assigned in-basket messages and patient emails before routing them to providers; follow up with physicians on outstanding patient-care messages.
• Manage physician calendars, including creating and sending calendar invitations, and reschedule patients when physicians are unavailable or schedules are blocked.
• Process incoming and outgoing documents, mail, and faxes; prepare routine letters, forms, memoranda, labels, and other documents; review work for accuracy and completeness.
• Scan, upload, and forward documents in EPIC, follow scanning and records practices, and release medical records in accordance with HIPAA and FGP ROI procedures, documenting disclosures and fulfilling requests within 10 days.
• Receive prescription refill requests, locate prescriptions in the electronic medical record, and task clinical staff to evaluate or process renewals; communicate with pharmacies and patients about related administrative questions.
• Support patient access by greeting patients, collecting information, answering questions, and directing requests for assistance appropriately.
• Maintain cooperative, professional relationships with physicians, nurses, staff, patients, and other NYU Langone teams.
• Promote MyChart use and sign-up and follow patient-experience standards, including the CARES service strategy and LEARN service-recovery model.
• Refer questions about medical diagnosis or treatment and requests requiring clinical information to an RN, LPN, or licensed provider; refer surgical and infusion scheduling to a Senior Medical Secretary.
• Maintain confidentiality and comply with current policies, protocols, workflow updates, training, and job-related practices.
• Keep personal and patient spaces, including waiting areas, clean and restock supplies as needed.
• Participate in training staff on registration and office policies and responsibilities; assist, guide, or train less senior staff as appropriate.
• Assist with special projects, reports, and activities; ensure requested information is accurate and complete and bring problems or questions to a supervisor.
• Perform other related duties as needed by providers and the supervisor.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED