Medical Secretary - Cardiology - Garden City
About The Position
NYU Langone Hospital—Long Island is hiring a Medical Secretary to support daily operations in its Cardiology practice in Garden City. The role performs administrative and clerical work, including coordinating patient visits and procedures with other areas of the Medical Center, managing patient calls, and maintaining efficient provider schedules. The successful candidate supports patient access and a positive patient experience while maintaining confidentiality and following applicable policies and procedures. The Medical Secretary schedules and reschedules appointments, communicates appointment instructions and updates, manages waitlists and work queues, obtains referrals and authorizations, and supports prescription refill workflows by routing requests to clinical staff. The role handles calls, messages, email, mail, faxes, forms, and medical records; scans and uploads documents in EPIC; manages physician calendars; and coordinates with patients, providers, pharmacies, and other NYU Langone sites. Medical questions and requests requiring clinical information are referred to appropriate licensed staff. The position also supports practice and administrative processes, helps train or guide less senior staff, maintains a clean and stocked work area, and contributes to projects and service improvements. The Medical Secretary is expected to uphold NYU Langone’s service standards, communicate professionally, and help resolve patient inquiries in a timely manner.
Requirements
- High school diploma.
- One year of prior physician practice experience and knowledge of medical terminology, or an equivalent combination of education and experience.
- Written and oral communication skills, including the ability to communicate effectively with all levels of the organization.
- Excellent organizational skills and the ability to prioritize multiple tasks, projects, and assignments.
- Exceptional attention to detail and accuracy.
- Proficiency in Microsoft Office and an electronic health record system; EPIC preferred.
- Light, accurate keyboarding skills.
- Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient-care experience.
Nice To Haves
- Intermediate knowledge of computer-based scheduling and appointment programs or the EPIC EHR system.
Responsibilities
- Schedule appointments for visits, treatments, and procedures; review confirmations, manage waitlists, and reschedule patients when provider schedules change.
- Communicate with patients about upcoming appointments and procedures, including instructions, preparation, forms, scheduling changes, and referral or authorization status.
- Obtain service authorizations, initiate and follow up on pre-authorizations and appeals, and arrange peer-to-peer communications when required.
- Answer and screen calls, take messages, respond to non-clinical questions, and route inquiries to the appropriate person; refer medical diagnosis or treatment questions to an RN, LPN, or provider.
- Review and route assigned in-basket messages and patient emails, and follow up with physicians on outstanding patient-care messages.
- Handle incoming and outgoing mail, faxes, correspondence, forms, and other documents; prepare routine letters and memoranda and review work for accuracy and completeness.
- Process medical records and documents in paper and electronic systems, including scanning and uploading information in EPIC and releasing records according to HIPAA and FGP ROI procedures.
- Manage physician calendars, including creating and sending calendar invitations.
- Receive prescription refill requests, locate prescriptions in the EMR, and route requests to clinical staff for evaluation and processing; communicate with pharmacies and patients about non-clinical prescription issues.
- Manage Patient, Referral, and Authorization work queues; obtain and document referrals in EPIC.
- Collaborate with other NYU Langone sites, the Patient Access Center, Central Billing Office, colleagues, and site management to support continuity of care and a positive patient experience.
- Greet patients professionally, support patient access, promote MyChart sign-up, and apply NYU Langone service standards and service-recovery practices.
- Maintain professional relationships with physicians, nurses, and staff; prioritize work effectively and assist with training or guidance for less senior staff as appropriate.
- Maintain cleanliness of personal and patient areas, including waiting areas, and restock supplies as needed.
- Assist with special projects, reports, and activities; raise problems or questions with a supervisor.
- Keep current with relevant best practices, policies, protocols, workflow updates, trainings, and job-related tasks.
Benefits
- Comprehensive benefits and wellness package.
- Financial security benefits.
- Generous time-off program.
- Employee resource groups for peer support.
- Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
