Senior Medical Secretary ( FGP), Brooklyn, Cardiology

NYU Langone Health • New York, NY

4d • $79,093 - $79,093

About The Position

NYU Grossman School of Medicine is seeking a Senior Medical Secretary to perform administrative and surgical coordination tasks supporting daily practice operations. The role schedules patient visits and procedures in collaboration with other areas of the Medical Center, handles patient communications, and maintains efficient provider schedules. The position supports a Cardiology practice in Brooklyn, as indicated in the job title.

The Senior Medical Secretary coordinates surgical appointments in EPIC, prepares daily schedules, manages operating room templates and physician calendars, and communicates appointment details and non-clinical preparation instructions to patients. The role reviews charts for required documentation, processes records and referrals, manages workqueues and authorizations, and supports patient access and a positive patient experience. It also provides general office support, including handling calls, mail, faxes, forms, messages, and documents; guiding or training less senior staff; and completing other duties and projects as needed.

The position requires a high school diploma and three years of relevant medical clerical experience, including prior physician practice experience and knowledge of medical terminology. Light, accurate keyboarding skills and excellent organizational, interpersonal, and communication skills are required. Computer literacy is preferred. The salary range is $79,093.35 annually.

Requirements

• High school diploma.
• Three years of relevant medical clerical experience, including prior physician practice experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal, and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Computer literacy.

Responsibilities

• Schedule appointments for visits, treatments, and surgical procedures; review confirmation responses and manage waitlists.
• Schedule surgeries in EPIC, prepare daily schedules, manage operating room templates, and create and send calendar invitations.
• Communicate appointment and procedure details to patients, including arrival times, preparation instructions, forms, updates, and changes.
• Review charts to ensure required items, such as laboratory results, medical clearances, and EKGs, are in EPIC; scan and upload related documents.
• Obtain authorizations, initiate and follow up on pre-authorizations and appeals, arrange peer-to-peer communication when required, and manage patient, referral, and authorization workqueues.
• Answer and screen calls, take messages, respond to questions within the role's scope, and route calls and messages to appropriate staff or providers.
• Review assigned in-basket messages and patient emails before routing them to providers; follow up with physicians about outstanding patient-care messages.
• Support patient access by greeting patients, collecting information, answering questions, directing requests, promoting MyChart sign-up, and referring clinical questions to a nurse or provider.
• Process incoming and outgoing documents, records, referrals, forms, prescriptions, mail, and faxes; release medical records in accordance with HIPAA and FGP ROI procedures and document disclosures in EPIC.
• Reschedule patients when physicians are unavailable or block their schedules; collaborate with other NYU Langone sites to support continuity of care.
• Prepare routine correspondence, memoranda, letters, labels, forms, and other documents; review work for accuracy and completeness and obtain appropriate signatures.
• Receive prescription refill requests, locate prescriptions in the EMR, and route requests to the appropriate clinical staff for review or processing; communicate with pharmacies and patients about non-clinical prescription issues.
• Maintain cooperative and professional relationships with physicians, nurses, office staff, patients, and colleagues; prioritize work and communicate effectively across channels.
• Participate in training staff on registration, office policies, and responsibilities; provide guidance to less senior staff as appropriate.
• Uphold NYU Langone Health's patient-experience standards, apply the CARES and LEARN service approaches, help resolve patient concerns, and share opportunities to improve patient experience and access.
• Maintain cleanliness of personal and patient spaces, including waiting areas, and restock supplies as needed.
• Complete special projects, reports, and other duties requested by providers or supervisors; remain current on relevant best practices, policies, protocols, and training.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED