Medical Assistant - Urgent Care

Advocate Health•Waukesha, WI

21d•$22 - $33

About The Position

The Medical Assistant prepares and rooms patients for examinations by obtaining vital signs and gathering, documenting, and updating relevant health information, including chief complaints, allergies, and medications. The role monitors and completes Clinical Integration and Quality Improvement measures and alerts clinicians to opportunities within the Medical Assistant’s scope. The position performs laboratory procedures using aseptic technique and standard precautions, assists physicians and advanced practice clinicians with procedures, and administers routine medications under orders or approved protocols. It follows through on procedure and test requests, care algorithms, appointments, and referrals; routes questions to nurses or clinicians according to scope-of-practice guidelines; and relays information to patients as directed. The Medical Assistant communicates with the care team to support clinic flow and provides patients with accurate, timely information. Depending on specialty and demonstrated competency, the role may perform additional clinical support tasks such as suture or staple removal, phlebotomy, EKGs, spirometry, Holter monitor application, and prescription refills under approved protocols and clinical supervision. The position requires providing age-appropriate care in accordance with departmental policies and procedures. This is a part-time position of 20 hours per week in an immediate care department. The schedule may include up to three weekend days per month, two Friday nights, and a rotation of one major and one minor holiday per year. Weekday hours are 8 a.m.–8 p.m.; weekend and holiday hours are 8 a.m.–4 p.m. The listed Medical Assistant pay range is $21.85–$32.80 per hour, with actual compensation based on qualifications, skills, experience or training, and internal equity. A sign-on bonus is currently available to qualified external candidates, payable on the first or second paycheck after 90 days of employment.

Requirements

For the Medical Assistant role: GED or high school equivalency diploma.
Completion of an accredited or approved Medical Assistant program, or two years of verifiable full-time Medical Assistant experience within the last five years.
Basic Life Support (BLS) for Healthcare Providers certification from the American Heart Association, to be obtained within 45 days unless the department leader determines it is not required.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, using electronic mail, and exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to meet the listed physical demands, including lifting 35 pounds without assistance.
Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.

Nice To Haves

Emergency room or urgent care experience is preferred.

Responsibilities

Prepare and room patients for examinations; obtain vital signs and gather, document, and update pertinent health information.
Monitor and complete Clinical Integration and Quality Improvement measures, notifying clinicians of opportunities within scope.
Perform laboratory procedures such as strep testing, wound cultures, and specimen collection using aseptic technique and infection-control precautions.
Assist physicians and advanced practice clinicians with procedures, including pelvic exams, allergy scratch testing, EMG, cautery, and colposcopy.
Administer routine medications under physician or advanced practice clinician orders or approved standing orders and protocols.
Follow through on procedure and test requests, care algorithms, appointment changes, and referrals; direct questions to the appropriate registered nurse or clinician and relay information to patients as directed.
Communicate with clinicians and other care team members to support clinic flow and provide patients with accurate, timely information.
Perform additional clinical support tasks when appropriate to specialty, scope, and demonstrated competency, such as suture or staple removal, phlebotomy, EKGs, spirometry, Holter monitor application, and prescription refills under approved protocols.
Provide care appropriate to patients’ ages and developmental needs in accordance with departmental policies and procedures.
Operate equipment necessary to perform the job and use protective clothing and equipment as needed.

Benefits

401(k) company contributions of 3% of eligible annual salary and dollar-for-dollar employer matching up to 3%.
Opportunity for yearly merit increases within the salary range and annual increases based on performance.
Education Assistance / Educational Assistance Program.
Sign-on bonus for qualified external candidates, payable on the first or second paycheck following the first 90 days of employment.
Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Premium pay, such as shift or on-call pay, and incentive pay for select positions.